Erase function ruined a photo but it is intermittent.

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Paul Hazelwood

• December 12, 2020 22:05
• Edited

Was editing some sky photos of mine. Using the erase function to edit out an electrical line pole.   After clicking the erase button I watched the photo shift in the display then noticed it had sharp lines on the right side  now in the photo like a terrible copy and paste overlay.

 

So, I started over, went back in the history to the original image tried again and it worked fine.  So might be something to look into.

I attached the picture, you can see what it did on the right side of the photo.   I was erasing a pole in the bottom right of the photo.  Save this image and zoom in and you will see it.

 

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  Paul-Andre Belle-Isle

  • December 12, 2020 22:53

  I have the same behavior, the erase tool is slow and create line in it

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  Elena Blum

  • December 13, 2020 18:47

  Hi Paul,

  We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue. 
  You can use Monosnap to record your screen: https://monosnap.com/welcome

  Here's how you can send us the file with the recording:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

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