Can't Open Luminar AI
Answered
So luminar AI install but I can't open it. I've seen posts about people having the same problem. I've seen posts about people having this problem with luminar 4 for months. What am I suppose to do? I'm a game developer and I code c# and create programs all the time. This is unacceptable. I would FIRE my employee that releases something that isn't working on a normal windows machine. Or you give me a refund or you fix it tomorrow. I won't wait.
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Official comment
Hi Paul-Andre,
We haven't been able to reproduce the issue on our end yet, but we are thoroughly studying the reports sent by our customers in order to find the root cause of the issue.
As soon as we come up with a solution, we will post an update on forum.Comment actions -
Luminar AI will not launch at all on my PC. When I click the launch button at the end of the install, I get a momentary indication something is happening and then it quits. I have task manager open but luminar never shows up in the list of active programs. I have tried the repair function twice on the first install attempt, and it did not work. I tried using it a a plugin in PS and it did not work.
I then uninstalled the original download and tried reinstalling the program and this time when I click on the icon to start it the program shows up in Task Manager for about 5 seconds and uses 60% +/- of the CPU and disappears. I attempted a repair installation and I do not think it changed anything. I did notice that it got about 90% of the CPU +/- but it did disappear.
Not much fun to be on the early recipient list if it is simply the bleeding edge...
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Joining the crowd here. I just received the download link, I downloaded. Won't Open. Uninstalled Luminar AI. Downloaded CC cleaner, although I'm not sure why as I have McAfee LiveSafe which cleans registries ... rebooted, ran as administrator ... and still won't launch. This is more than frustrating and I am so disappointed. I am running Windows 10 with 12 gigs of Ram - Intel I5 CPU and 64 bit operating system, so this should work. HELP
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Helga Rowles What is funny is I even ask to be a beta tester like 1-2 months ago... EXACTLY FOR THOSE kinds OF ISSUES. How come you didn't test the software on more computers and find those problems! When I launch a new product, I always do beta testing first and make sure of the stability. Anyway, I guess I'll wait for weeks now as your reputation (Skylum) is really bad on the market.
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Well, my bubble has certainly been burst. I really (really!) like Luminar 4, so I've been waiting patiently for months now in anticipation of the release of LuminarAI. I downloaded it, installed it and launched it. POOF!!! Nothing. Nada. Zilch. A brief Windows 10 loading circle then that's all she wrote. No errors, no freeze, just nothing.
I'll admit, I don't have the spiffiest spec'd out machine... Windows 10 Pro, 8GB memory, AMD A6-3620 APU with Radeon(tm) HD Graphics, but I run Corel & Adobe graphic software with no problems - as well as Luminar 4.
So, we're not the privileged recipients of an early release - we're guinea pigs - beta testers to save Skylum from embarrassment on the day of the official launch of LuminarAI, huh? Skylum's got some fixin' or explainin' to do. -
Yeah... A chance I asked to be a beta tester to them. They refused! Imagine if they would have let some of us be a beta tester 2-3 months ago! they would have found those problems earlier and not when releasing! It's a shame really. I'm working in software and game development and this is unacceptable. Like I said... I would have been fire to release something not working on sooo many windows machines.
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Hi! I've been diagnosing the issue for a client of mine. The problem for him is his CPU, a Phenom II X4 965.
Seems like OpenVINO (Skylum should know what this is) as built for Luminar AI requires at least SSE4.1 or SSE4.2, I haven't tested which one yet. Newer processors support those extensions and run, older ones, especially those from AMD don't and don't even show the main loading screen.
I'm currently on my way to check whether OpenVINO is the only thing blocking it for my client and if it can be rebuilt succesfully, but it's not a priority since he's planning on changing his computer soon.
Also, Skylum, if you're not doing this yet, use the appropiate functions to create minidump files on crashes and send them to your servers for further analysis. And, please provide good logging or, at least, a MessageBox when something essential for your software fails to initialize.
EDIT: For more info, this has been pretty much confirmed by running the software on his system under the Intel Software Development Emulator, where it runs slowly but shows the main window as it should.
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Ginger Murray a HUGE disappointment indeed. Of course we'd expect a refund if this doesn't get fixed, but that's not going to satisfy my disappointment. I'd rather have LuminarAI WORKING than a refund!
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Dan Dunnum, I have the same issue. I couldn't start it. I tried it with Lightroom and Photoshop plugins, and without plugins, the software wouldn't start. I uninstalled it and now can't even install it! Get an error that "something went wrong". This is beyond frustrating and should be addressed ASAP!
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So let me guess I will not have it for the week-end? Helga Rowles
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