Can't Open Luminar AI

Answered

Comments

125 comments

  • Avatar
    b olin
    Mark,  would you please post what was recommended by support that fixed the problem.  Thanks
     
    -1
    Comment actions Permalink
  • Avatar
    Elena O'Brien

    I am so sorry to hear that the issues persist, but I can assure you that our support team is on it and we are doing our best to troubleshoot any issues you face.

    -1
    Comment actions Permalink
  • Avatar
    Margaret Bright

    Hi Autumn Hackney,

    Could you please get in touch with our support team at https://skylum.com/support? They will help you get this issue resolved.

    Please kindly provide our team with the error logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request.

    This would help us determine the reason for the app's behavior and advise on further steps.

    -1
    Comment actions Permalink
  • Avatar
    JESUS GARCIA

    OK.  dragging the installation file to the root directory c:\ I can open it. First uninstall previous installation. Thanks Paul-Andre Belle-Isle, good work.

    -2
    Comment actions Permalink
  • Avatar
    Kirk Osborn

    We have released an update that should fix this issue.

    Please reinstall your copies of Luminar.

    Thank you!

    -2
    Comment actions Permalink

Please sign in to leave a comment.