Can't Open Luminar AI

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125 comments

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    Donna Hahne

    I have been trying to open Laminar for 3 days now, I don't know how many time l have download it. I just wish l could get my money back and Never Never Never again would l touch Skylum

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    Elena Blum

    Hi Donna,

    I'm very sorry to hear about the issue you encountered.
    Please contact our support team and we will do our best to assist you https://skylum.com/support

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    Member

    I had the same problem after the download. What worked for me was to deaktivate McAffee Lifesafe for the download and first start. You may also want to look at the firewall exeptions. 

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    Sidney Fish

    I have only ever been able to open Luminar Ai within Lightroom as a plugin and after making adjustments in Ai and saving and then closing Ai the resulting image isn't automatically open in Lightroom meaning that I need to search through files for it and to then send back to Lightroom. Luminar 3 and 4 are ok. I like playing but this is irritating.

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    Tania Taylor

    Hi Sidney Fish!

    After pressing Apply, your photo should appear in Lightroom's Catalog > All Photographs

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