Luminar Does NOT support Big Sur
Answered
Even with the latest update v4.3.2 Luminar 4 does not support Big Sur. I had all my photo libraries inside of my "Pictures" folder. When I started the app up I got all exclamation marks... I followed the steps to reconnect them but that crashed the app every time.
I moved my photo library directories to my desktop. Luminar works.... I move the directories back to "Pictures" and now it crashes every time the app tries to start up. This is obviously a permissions problem which should have been caught in testing.
This is beyond ridiculous. I plan to report Skylum to the BBB.
PS: When I click on the link at the bottom of the "ad" that pops up when Luminar 4 launches to quit showing me that window... it takes me to a website. This is such a scam!
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Hi Shawn,
I'm very sorry that the upgrade to macOS Big Sur has been so frustrating. Please reach out to us at www.skylum.com/support so we can take a look at your particular case.
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Yes, same here. Catalogues open with exclamation marks on all folders, and when confirming relocation Luminar crahes out.
I've not been able to use Luminar for weeks which is a massive pain, having paid money and gone through the upheaval of moving from Lightroom.
Crash reports are going via Apple.
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Dear Mike and Christopher,
I understand your frustration and would like to offer my sincere apologies for the inconvenience you've faced.At this time, the issue is under investigation. However, we have some solutions that can help in your situation. For that, we need to take a closer look at the issue you've encountered. Please reach out to our support team at www.skylum.com/support and they will do their best to help you sort this out.
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Hi Alan,
In the Big Sur macOS, Apple has introduced some security-related changes, that’s why you may need to reconnect the folders manually.
Here's how:
1. Go to the Library tab;
2. Right-click the missing folder;
3. Choose Locate Folder from the drop-down menu: https://prnt.sc/syjwtz;
4. Find and point to the missing folder.
Note that this feature is available only for the root (parent) folders.If further assistance is needed, please reach us at skylum.com/support.
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Helga Rowles - that solution does not work, when locating the folder Luminar crashes every time. (At least for me when when the folder being selected is in the "Pictures" folder).
(Also I wouldn't consider this thread "answered" as it is currently marked)
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Helga,
That does not work. I am fully aware of how to use the application to locate missing folders.
Luminar produces an error message saying there is a single image using that path for editing, and will not accept the location.
BAD CURRENT FIX: I've had to remake my catalog.. which means I have lost the ratings and edits on many hundreds of images.
You guys have spent every waking moment soliciting your existing customers to sign up early for AI.... How about taking care of us? We are your customers.
Alan Roseman
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Hi Shawn and Alan,
I'm sorry to hear you've faced these difficulties. Please, contact our support team via https://skylum.com/support and we'll do our best to help you out!
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Same problem here too. Tried both "fixes" suggested as per notes [i.e. Move Picture Folders, Start Luminar using old Backup, Locates picture folders in new place] and now every time I start up I get the dreaded crash. I'm afraid I will have to give up now as I have spent too much time on this .... I am already in touch with support about this.
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I fixed the problem of folders not found plus crashing thus:
- I moved the folder and when I reopened Luminar it found the folder automatically.
- I then closed Luminar and put the folder back in its original position. However, when I reopened Luminar, it crashed while opening. I repeated this three times.
- I then renamed the folder (in Luminar) and put it back in its original position. Luminar then reopened without crashing.
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This appears to be the latest thread about Big Sur. What's Skylum know-issues / status / roadmap on compatibility?
I obviously expect a few bugs for a major new OS - including new architecture!. So not rushed, just want to monitor the right page and plan when in 2021 to upgrade.
Best regards,
Federico
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I have been fortunate that once my images, imported as RAW files, are edited I export them as .jpg files. In doing this, my finished images have been saved so Luminar being a total screw up has not destroyed my final edits.
My RAW files still exist in the folder to which they were originally imported. I have had to create a new Luminar catalog, then import all of the files into that catalog. I have now done this three times.
I have come to the conclusion that Luminar, when combined with Aurora, is a more than adequate editing application but it CAN NOT be trusted to maintain your catalog. Edit your images, and export them when complete. Do not depend o having the Luminar catalog manage your edited files. It simply can not be trusted with this task as all of the energy at Skylum is spent on marketing...
Alan Roseman
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My newly updated Luminar 4 crashes every time I try to export. Sometimes it crashes when I boot it up. It has been rendered useless. I saw the post that the Big Sur problem had been fixed. So I upgraded everything. Apparently it is not fixed. I sent a report through customer support but have received no acknowledgment or support. How do I get help?
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Hi Lynn,
Please check my reply to you in this thread: https://community.skylum.com/hc/en-us/community/posts/360010328239
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When is this going to be fixed? These threads date back months ago. I am still having to constantly recreate folders and move files around - they keep getting the warning sign exclamation mark. Please don't ask me to get in touch with tech - if they could fix it I would see that here. Locating folders only causes the app to crash and close. We all want to know what is being done about this?! This is affecting people's jobs - I sell items online and this is creating a back log for me in my workflow.
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