Cannot be converted to jpeg

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jun ooi

• November 25, 2020 05:57

I want to ask, Aurora HDR 19, why I updated Apple Computer OS Big Sur. After that, photos cannot be automatically converted to jpeg programs..

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  Elena Blum

  • November 25, 2020 07:37

  Hi Jul,

  Do you mean, that you cannot export the images? Please install the newest update, which should fix the issue. 

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  jun ooi

  • November 25, 2020 09:40

  I mean. The image has been edited, it cannot be automatically converted to jpeg. The reason is that it can be converted before. .

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  Elena Blum

  • November 25, 2020 15:51

  jun ooi,

  If you edit Raw files you need to export them as Jpeg files. Please contact our support team and we will do our best to assist you https://skylum.com/support

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  jun ooi

  • November 26, 2020 02:48

  Hi Elena Blum
  Thanks for your..

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