Photographers invest in their editing tools for the long term, I mean time investment not just money. They want companies to demonstrate a long term commitment to an editing platform. For those of us lured to Luminar 4, this essentially means less than a one year commitment from Skylum to the product line.
I spent over 400 hours uplifting my photo library of around 30.0000 RAW photos to Luminar 4 over the last year. Based on what I am seeing, it appears the Luminar 3,4 lineage is a dead end. I emphasize RAW because as you know, large RAW files are a bit more clumsy to edit in Luminar 4 than their smaller JPG cousins. (at least that is the case on my MacBook pro)
You have no migration strategy from Luminar 4 to Luminar AI. I was an Aperture user for a very long time. When Apple end-of-lifed Aperture for Apple Photos, they provided an almost seamless path to what they considered their next generation. Adobe provided a migration path for users to their cloud platform. As a user, I may not like what the company is doing, but the company still provides the customer a path forward.
You are leaving your customers in the lurch. Please do not respond with your standard statement of being able to run Luminar 4 for years to come. You have neglected even trivial bug fixes in Luminar 4.
A few dollars discount for “loyalty” does not offset my time. No matter how easy you think your products are, it still takes time and effort to learn the product and get what you want from a photo.
Why should I trust you again? What confidence do I have that this time next year, I am not staring at yet another major uplift for your next shiny new product?
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