Luminar 3 activate

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Ian Dean Williams

• December 01, 2020 11:11

Im getting an message say please connect to the Internet to activate when I am connect to the Internet

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• 

  Helga Egilsdottir

  • December 01, 2020 15:19

  Hello Ian Dean Williams,

  Will do my best to help. Your anti-virus software and firewall may be the issue. Let me kindly send you the instructions below.

  If you are on Windows:

  Please try the following:

  • Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off 
  • Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
  • If your router has a firewall, temporarily disable it as well.

  If you are on Mac:

  • Turn off the firewall: https://support.apple.com/en-us/HT201642 
  • Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
  • If your router has a firewall, temporarily disable it as well.

  In case steps above do not help, please, reach us via https://skylum.com/support

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