Luminar Stops working

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John Phon

• November 22, 2020 17:42

Bought via the Humble Bundle, and both Photolemur 3 and Luminar 4 stop working on exit. Don't think I will install anything else from that bundle. Might even remove Photolemur (which doesn't appear to do anything anyway) and Limunar (which is nowhere near as easy to use as they suggest.)

Luminar:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Luminar 4.exe
Application Version: 4.3.0.6886
Application Timestamp: 5dedc13b
Fault Module Name: coreclr.dll
Fault Module Version: 4.700.19.60701
Fault Module Timestamp: 5debd517
Exception Code: c0000005
Exception Offset: 0000000000190f8b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: f425
Additional Information 2: f425748a82fa3ff1bfb6279a2851b08f
Additional Information 3: 5b37
Additional Information 4: 5b378edc37b1c865e0d5267b4500fb67

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  John Phon

  • November 22, 2020 17:58

  ... and Luminar 4 wont even load the uninstall program. Sigh.

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  Helga Egilsdottir

  • November 23, 2020 08:40

  Hello John Phon,

  Sorry to hear about the issues you encountered with our apps.

  Can you please kindly e-mail us via https://skylum.com/support, so we can help you further?

  Please, provide us with your complete system summary as well:

  • Press the Windows logo key + R.

  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 

  • In the window that opens, make sure you have System Summary highlighted on the left.

  • Click File > Export.

  • Type the name of the file (you can choose any you like), save it somewhere where you can easily find it and attach this text file to your reply to this email.

  N.B. The links are clickable and show the screenshots that can guide you, if necessary.

  Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

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  John Phon

  • November 23, 2020 13:46

  I managed to get the uninstall to work by going straight to the file and running in admin mode. So, problem solved now that it's not on my computer anymore.

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