Editing layer in photoshop produced black layer

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    Anastasia Davis

    Hi! There is one of the issues other users experiencing on MacOS Big Sur. We are working on it now.

    Could you reach our support team so we could investigate the issue further?

    Meanwhile, please check if there are any updates available for Camera RAW. If there is one, please install it. 

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    Member

    I am having the same issue.

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    Member

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    Member

    Camera Raw is up to date. I have to say that is a BIG problem for me. I can't finish my work without this working.

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    Wayne Murphy

    Yep, me too! I’m in a bad spot trying to finishing projects for clients and I’m looking forward to a solution.

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    Kirk Osborn

    Could you please let us know if you're trying to process 8-bit or 16-bit images?

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    Wayne Murphy

    I’m processing 16bit and seem to have found a work around in my work flow. I’m doing basic color exposure adjustments in Lightroom to then to Luminar 4, back to Lightroom and then for detail edits in PS. My prior workflow was the same at “The Subtle Image” from comment above.

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    Member

    I'm processing 16-bit as well. I have reverted a janky export from Lightroom, open in Luminar, export to Photoshop approach. Not ideal at all.

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    Christina Lazar-Schuler

    Having the exact same problem with 16-bit images. 

    I have to complete my edits in 16-bit first then if I switch to 8-bit I can run the filter... Not ideal, but workable for now.

    @Skylum are you dealing with this 16-bit issue?? 

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    Stuart Clark

    We are at least six months into this issue with no resolution. People pay good money for your product and this is extremely poor customer service. Perhaps Luminar is best suited for entry level photographers?

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    Austin Miller

    Hello Stuart,

    Could you please specify what macOS you have?

    If macOS Catalina, then this issue appeared only a month ago and is caused by a new security update. Our developers are currently working on fixing the issue!

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    stefan yarish

    I just started having this issue as well, any update on when a fix will be released? 

    Turning Graphics processor off did not help. Trying 8 bit file did not work. 

    I am on MacOS Catalina 10.15.7

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    Kate Williams

    Hi Stefan,

    These workarounds regrettably won't help since they were suggested for a similar issue but on Big Sur. In that case, everything was resolved with a new minor macOS Big Sur update. 

    Could you try updating your OS to Big Sur? It looks like the issue with the Photoshop plugin isn't present there. 

    As for the fix for Catalina, the issue currently has an 'under investigation' status; we expect to have an estimated timeframe as soon as our techs isolate the root cause of the problem and prepare the fix. 

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