PROBLEMS LUMINAR 4

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marcel de wever

• November 14, 2020 08:23

I switched to the latest software update from Apple MACOS BIGSUR and from that moment on I have big problems with LUMINAR 4. All the photos are out of focus and there are warning triangles with the exclamation mark everywhere. I also can no longer sync my new photos with Luminar 4 ???

Can you please help me as there are over 30,000 photos in Luminar 4, which I paid for anyway. You may also call me on +32 485747046 or email me at marceldewever@me.com

Thanks

Marcel De Wever

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  Member

  • November 14, 2020 13:10

  I have the same problem! Hope for a fix update from luminar teams as soon as possible 🤞

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  David Gray

  • November 14, 2020 13:44

  Re Folders with exclamation marks......if you right click on a folder you get 2 items to follow

  1.Remove from Catalog

  2, can’t find folder(or words to that effect)

  if you click on point 2...it takes you to the folders on your Mac where the photos are....you have to click on the appropriate folder and then a box appears in Luminar to ask if you want to accept this folder...click yes and the exclamation mark is removed from that folder and photos become visible.

  Unfortunately you have to do this to all your folders which is a pain if you have lots of folders.

  Either do it this way or wait for Skylum to fix it.

   

   

   

   

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  Anastasia Davis

  • November 15, 2020 15:36

  Hi! We are aware of the issues with MacOS Big Sur.

  We will release a compatibility update for Luminar 4 within a week.

  Thank you for your understanding.

  Best regards,

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  Yves Laforest

  • November 17, 2020 20:22

  Will you correct this problem on LUMINAR 3 as well? I bought iy just 2 years ago....agrrrr!

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  Angela Andrieux

  • November 18, 2020 01:39

  Hi Yves,

  Unfortunately, no. Luminar 3 is one of our legacy applications and is no longer being updated.

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  Adam Hill

  • November 21, 2020 19:24

  Please help with this issue?

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  Kate Williams

  • November 22, 2020 09:55

  Hi Adam,

  Please note that Big Sur has introduced updated security settings which is why you need to restore the connection with the folders manually.

  Please follow the steps below in order to reconnect Luminar catalog with the missing folder (works both for Luminar 3 and Luminar 4)

  1. Go to the Library tab;

  2. Right-click the missing folder; (It needs to be a root (parent) folder)

  3. Choose Locate Folder from the drop-down menu: https://prnt.sc/syjwtz;

  4. Find and point to the missing folder.

  Here's a video tutorial that can be helpful: https://www.loom.com/share/818b7c3fac91444a9c28426ff38c82ae 

  If for some reason you cannot reconnect the folders, please shoot us a message at https://skylum.com/support 

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