PROBLEMS LUMINAR 4

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    Member

    I have the same problem! Hope for a fix update from luminar teams as soon as possible 🤞

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    David Gray

    Re Folders with exclamation marks......if you right click on a folder you get 2 items to follow

    1.Remove from Catalog

    2, can’t find folder(or words to that effect)

    if you click on point 2...it takes you to the folders on your Mac where the photos are....you have to click on the appropriate folder and then a box appears in Luminar to ask if you want to accept this folder...click yes and the exclamation mark is removed from that folder and photos become visible.

    Unfortunately you have to do this to all your folders which is a pain if you have lots of folders.

    Either do it this way or wait for Skylum to fix it.

     

     

     

     

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    Anastasia Davis

    Hi! We are aware of the issues with MacOS Big Sur.

    We will release a compatibility update for Luminar 4 within a week.

    Thank you for your understanding.

    Best regards,

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    Yves Laforest

    Will you correct this problem on LUMINAR 3 as well? I bought iy just 2 years ago....agrrrr!

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    Angela Andrieux

    Hi Yves,

    Unfortunately, no. Luminar 3 is one of our legacy applications and is no longer being updated.

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    Adam Hill

    Please help with this issue?

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    Kate Williams

    Hi Adam,

    Please note that Big Sur has introduced updated security settings which is why you need to restore the connection with the folders manually.

    Please follow the steps below in order to reconnect Luminar catalog with the missing folder (works both for Luminar 3 and Luminar 4)

    1. Go to the Library tab;

    2. Right-click the missing folder; (It needs to be a root (parent) folder)

    3. Choose Locate Folder from the drop-down menu: https://prnt.sc/syjwtz;

    4. Find and point to the missing folder.

    Here's a video tutorial that can be helpful: https://www.loom.com/share/818b7c3fac91444a9c28426ff38c82ae 

    If for some reason you cannot reconnect the folders, please shoot us a message at https://skylum.com/support 

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