Black pixels on the image

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Edgar Bullon

• November 21, 2020 16:48

Hello,

Curious if anyone else noticed this issue. Many of my images that I process using Luminar 4, I notice black spots on many areas of the image, mainly visible in the sky tho. I have to go and clean that with photoshop, it's fairly simple to clean but does add extra editing time per image processed. Please help if you have a solution :)

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  Kate Williams

  • November 22, 2020 10:40

  Hi Edgar, 

  Thanks for joining our Forum.  

  This is something our support team needs to look into. Could you please contact us at https://skylum.com/support and provide the screen recording of your editing process as well as the original file you're working with?

  
  You can use Monosnap to record your screen: https://monosnap.com/welcome

  Here's how you can send us the file with the recording:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

  Looking forward to hearing from you.

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