Problem to work with Luminar 4 as a plug-in for Photoshop

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27 comments

  • Avatar
    Elena Blum

    Hi Thierry,

    Please try to reinstall your Luminar 4 plugin. Please perform the following:

    1. Launch Luminar 4.
    2. In the top menu click Luminar 4 > Install Plugins.
    3. Click Uninstall next to Photoshop.
    4. Reboot your Mac and launch Luminar 4.
    5. Click Luminar 4 > Install Plugins.
    6. Click Install next to Photoshop.

    You may be prompted to enter your Mac user password at some point, please do so.

    Also, please let us know where your photos are located. Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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    Thierry Costes

    Hello Elena;

    I'm sorry but this method doesn't work. :-(

    Regards

    Thierry

     

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    Oliver Kraemer

    I have exactly the same problem. The fix has not worked.

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    Oliver Kraemer

    My Photos are in a LR libary.

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    Elena Blum

    Hi Thierry and Oliver,

    Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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    Jorge Lopez

    I have the same problem, I have reinstalled Luminar 4 and the problem remains the same.

     

    I have already contacted the support team, I am waiting for a solution

     

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    Thierry Costes

    Hi Elena,

    I have already contacted the support. The answer is the the same you gave to me here. And the problem is still there.

    Sorry for my english.

    Regards. 

    Thierry

     

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    Guy Peeters

    Here also the same issue and contacted Skylum support.   We are waiting for the solution 

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    Joe Maiolo

    Yes same problem and I've tried everything!

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    Luca Trombino

    Same problem here, a beautiful totally black image ... disappointed !

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    Helena Carter

    Hi guys,

    Our developers are currently investigating this issue to find the reason of such behavior and fix it as soon as possible.

    However, there are some steps that helped some of our customers who have encountered the same issue as yours.

    Could you please install the latest Adobe Camera Raw update (13.0) here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

    Please download it, install it, and let us know if it helps.

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    Thierry Costes

    Hi,

    It does not help because I work with tif files. 

    Best regards. 

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    Kate Williams

    Hi Thierry,

    Are you working with 16-bit TIFs? Does it happen with 8-bit files too? 

    Could you please provide us with a sample file as well? 

    You can use the same link that was provided to you via email or WeTransfer.

    Here's how you can send us the file via WeTransfer.

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Looking forward to hearing back from you. 

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    Thierry Costes

    I'm always with 16 bits tif.

    I'va sent a video to the support. I hope that they will answer.

     

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    Kate Williams

    Hi Thierry

    We've received your video, thank you. Could you kindly send us the original image file you're working with as well? 

    Please see the instructions above on how to send it to us. We appreciate your cooperation. 

     

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    Thierry Costes

    Hi Kate,

    Please giver your mail adresse for the transfer with We Transfer. Without you mail adress I can do nothing.

    One more thing : the plug-in for Photoshop is working with Tif 8 bits. But not with Tif 16 bits. Before Big Sur and the update of Luminar 4, the plug-in was perfectly working with tif 16 bits.

    Best regards.

    Thierry

     

     

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    Member

    Hi 

    I have exactly the same problem on my iMac. Black screen when used as a plug inn.

    Please help

    Gideon Malherbe

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    Thierry Costes

    Hi Gideon,

    You can use the plug-in if your photography is in 8 bits.

    Regards.

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    Helga Egilsdottir

    Thierry Costes,

    When uploading your files via WeTransfer, please, make sure you select Get transfer link. Thus it won't require you to indicate e-mail address and you will get a link to your files instead. Let me show you the screenshots:

    Step 1 - Select "No, thanks": https://prnt.sc/vo7xh9

    Step 2 -  Press on button with 3 dots and choose Get transfer link: https://prnt.sc/vo7yd2

    Step 3 - Include the link in your support inquiry which can be submitted on this page: https://skylum.com/support 

    Look forward to hearing from you.

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    Thierry Costes

    Hi Helga,

    The link is

    https://we.tl/t-RSdzcLvKxP

    As usual the photography is in Tif 16 bits

    Best regards

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    Helga Egilsdottir

    Thierry Costes,

    Thank you very much for the provided files. I made sure to forward them to the development team to investigate the issue further. Appreciate your kind input. We do hope to resolve the issue ASAP.

    Just in case, have you also tried reinstalling Adobe Camera RAW as well?

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    Thierry Costes

    Dear Helga,

    The photography is in 16 bits and 300 dpi. 

    So, after having worked with the olug in Luninar 4, changing the sky for exemple, the result must be in 16 bits and 300 dpi. 

    Please say to your dévelopment team that the plug-in works in 8 bits. 

    Also say them that Luminar 4 works in stand alone with photographies in 16 bits 300 dpi, BUT exports thé final photography in 72 dpi. Not in 300. 

    Best regards. 

    Thierry

     

     

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    Thierry Costes

    Still waiting. 😡😡😡

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    Anastasia Davis

    Hi Thierry! We are investigating the issue. It may take up some time. We would appreciate your understanding.

     

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    Thierry Costes

    Hello Anastasia,

    I'm FURIOUS !!!

    I've installed Luminar AI and this new software has exactly thé SAME PROBLEM !!!!

    Why are you olaying with your cudtomers ???? Please, tell me.

    I've paid the two softwares and they don't work as à plug-in for Photoshop in 16 bits !!! Thé on y work in8 bits since my  Macintosh is functionning with Big Sur. 

    Regards

    Thierry 

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    Joe Maiolo

    Like Thierry I continue to have the same issue and I've tried everything. I'm very disjointed to learn that the problem persists with Luminar AI. 

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    Elena O'Brien

    Thierry Costes

    I completely understand your frustration! But I can assure you that our tech team is working on fixing the issue and we plan that upon official release of LuminarAI on December, 15th, the issue with LuminarAI will no longer  occur.

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