Problem to work with Luminar 4 as a plug-in for Photoshop

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Thierry Costes

• November 17, 2020 21:47

Hello,

Sorry for my english. 

I have a Mac with Big Sur. 

Il use the lastest version of Luminar 4 downloaded this evening. I'm working with Luminar as a plug-in for Photoshop 2021. Everything was fine under MacOS Catalina. 

Under MacOS Big Sur I can Launch the Luminar 4 plug-in and work with the software. But when I save the photography for working with Photoshop it appears totally... BlaCk. 

Remember : I have the last update of Luminar 4. 

I've unstalled Luminar 4 and then made a clean installation. Nothing has changed. 

Please, what can I do ?

Best regards.

Thierry

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  Elena Blum

  • November 18, 2020 08:26

  Hi Thierry,

  Please try to reinstall your Luminar 4 plugin. Please perform the following:

  1. Launch Luminar 4.
  2. In the top menu click Luminar 4 > Install Plugins.
  3. Click Uninstall next to Photoshop.
  4. Reboot your Mac and launch Luminar 4.
  5. Click Luminar 4 > Install Plugins.
  6. Click Install next to Photoshop.

  You may be prompted to enter your Mac user password at some point, please do so.

  Also, please let us know where your photos are located. Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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  Thierry Costes

  • November 18, 2020 12:04

  Hello Elena;

  I'm sorry but this method doesn't work. :-(

  Regards

  Thierry

   

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  Oliver Kraemer

  • November 18, 2020 15:22

  I have exactly the same problem. The fix has not worked.

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  Oliver Kraemer

  • November 18, 2020 15:25

  My Photos are in a LR libary.

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  Elena Blum

  • November 18, 2020 16:32

  Hi Thierry and Oliver,

  Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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  Jorge Lopez

  • November 18, 2020 16:41
  • Edited

  I have the same problem, I have reinstalled Luminar 4 and the problem remains the same.

   

  I have already contacted the support team, I am waiting for a solution

   

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  Thierry Costes

  • November 18, 2020 17:12

  Hi Elena,

  I have already contacted the support. The answer is the the same you gave to me here. And the problem is still there.

  Sorry for my english.

  Regards. 

  Thierry

   

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  Guy Peeters

  • November 18, 2020 17:41

  Here also the same issue and contacted Skylum support.   We are waiting for the solution 

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  Joe Maiolo

  • November 20, 2020 21:42

  Yes same problem and I've tried everything!

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  Luca Trombino

  • November 21, 2020 10:31

  Same problem here, a beautiful totally black image ... disappointed !

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  Helena Carter

  • November 21, 2020 12:26

  Hi guys,

  Our developers are currently investigating this issue to find the reason of such behavior and fix it as soon as possible.

  However, there are some steps that helped some of our customers who have encountered the same issue as yours.

  Could you please install the latest Adobe Camera Raw update (13.0) here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

  Please download it, install it, and let us know if it helps.

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  Thierry Costes

  • November 21, 2020 23:46

  Hi,

  It does not help because I work with tif files. 

  Best regards. 

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  Kate Williams

  • November 22, 2020 10:05

  Hi Thierry,

  Are you working with 16-bit TIFs? Does it happen with 8-bit files too? 

  Could you please provide us with a sample file as well? 

  You can use the same link that was provided to you via email or WeTransfer.

  Here's how you can send us the file via WeTransfer.

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

  Looking forward to hearing back from you. 

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  Thierry Costes

  • November 22, 2020 14:40

  I'm always with 16 bits tif.

  I'va sent a video to the support. I hope that they will answer.

   

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  Kate Williams

  • November 22, 2020 16:47

  Hi Thierry, 

  We've received your video, thank you. Could you kindly send us the original image file you're working with as well? 

  Please see the instructions above on how to send it to us. We appreciate your cooperation. 

   

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  Thierry Costes

  • November 22, 2020 17:43

  Hi Kate,

  Please giver your mail adresse for the transfer with We Transfer. Without you mail adress I can do nothing.
  
  One more thing : the plug-in for Photoshop is working with Tif 8 bits. But not with Tif 16 bits. Before Big Sur and the update of Luminar 4, the plug-in was perfectly working with tif 16 bits.
  
  Best regards.
  
  Thierry

   

   

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  Member

  • November 22, 2020 18:03

  Hi 

  I have exactly the same problem on my iMac. Black screen when used as a plug inn.

  Please help

  Gideon Malherbe

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  Thierry Costes

  • November 22, 2020 19:18

  Hi Gideon,

  You can use the plug-in if your photography is in 8 bits.

  Regards.

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  Helga Egilsdottir

  • November 23, 2020 08:04

  Thierry Costes,

  When uploading your files via WeTransfer, please, make sure you select Get transfer link. Thus it won't require you to indicate e-mail address and you will get a link to your files instead. Let me show you the screenshots:

  Step 1 - Select "No, thanks": https://prnt.sc/vo7xh9

  Step 2 -  Press on button with 3 dots and choose Get transfer link: https://prnt.sc/vo7yd2

  Step 3 - Include the link in your support inquiry which can be submitted on this page: https://skylum.com/support 

  Look forward to hearing from you.

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  Thierry Costes

  • November 23, 2020 11:30

  Hi Helga,

  The link is

  https://we.tl/t-RSdzcLvKxP

  As usual the photography is in Tif 16 bits

  Best regards

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  Helga Egilsdottir

  • November 23, 2020 16:42

  Thierry Costes,

  Thank you very much for the provided files. I made sure to forward them to the development team to investigate the issue further. Appreciate your kind input. We do hope to resolve the issue ASAP.

  Just in case, have you also tried reinstalling Adobe Camera RAW as well?

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  Thierry Costes

  • November 23, 2020 16:53

  Dear Helga,

  The photography is in 16 bits and 300 dpi. 

  So, after having worked with the olug in Luninar 4, changing the sky for exemple, the result must be in 16 bits and 300 dpi. 

  Please say to your dévelopment team that the plug-in works in 8 bits. 

  Also say them that Luminar 4 works in stand alone with photographies in 16 bits 300 dpi, BUT exports thé final photography in 72 dpi. Not in 300. 

  Best regards. 

  Thierry

   

   

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  Thierry Costes

  • December 06, 2020 13:22

  Still waiting. 😡😡😡

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  Anastasia Davis

  • December 06, 2020 17:05

  Hi Thierry! We are investigating the issue. It may take up some time. We would appreciate your understanding.

   

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  Thierry Costes

  • December 09, 2020 16:43

  Hello Anastasia,

  I'm FURIOUS !!!

  I've installed Luminar AI and this new software has exactly thé SAME PROBLEM !!!!

  Why are you olaying with your cudtomers ???? Please, tell me.

  I've paid the two softwares and they don't work as à plug-in for Photoshop in 16 bits !!! Thé on y work in8 bits since my  Macintosh is functionning with Big Sur. 

  Regards

  Thierry 

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  Joe Maiolo

  • December 10, 2020 10:01

  Like Thierry I continue to have the same issue and I've tried everything. I'm very disjointed to learn that the problem persists with Luminar AI. 

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  Elena O'Brien

  • December 10, 2020 12:32
  • Edited

  Thierry Costes

  I completely understand your frustration! But I can assure you that our tech team is working on fixing the issue and we plan that upon official release of LuminarAI on December, 15th, the issue with LuminarAI will no longer  occur.

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