Luminar 4 now supports macOS Big Sur!
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Since updating to Big Sur on November 12th, some of our macOS users have been reporting the our products crash on export. We're happy to announce that we've fixed the issue. You can now smoothly export your photos and share them with the world. Thank you for your feedback and patience, and we hope you enjoy using our products!
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Official comment
Hi Richard Goldstone, Paul Jeromson,
If you have exclamation marks next to the image folders, please, follow the steps below in order to reconnect Luminar 4 catalog with missing folder:
1. Go to the Library tab;
2. Right-click the missing folder;
3. Choose Locate Folder from the drop-down menu: https://prnt.sc/syjwtz;
4. Find and point to the missing folder.
Here are the video tutorials that might also be useful:
Comment actions -
I just updated to Big Sur and I updated Luminar 4 to 4.3.2. And now I get al Explanation Marks <!> on the files and folders in my catalog. All the photos are just blurs when I bring them into the editor.
Is there a fix for this or did I just loose all my work AGAIN! Let me know
Every time an upgrade gives me an issue.
Jim Mc
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René Zuber - Yes, Apple Photos is supported. You can use it as an extension with Luminar 4 in both Big Sur and Catalina.
Alex Flinsch - Unfortunately, Luminar Flex will not be updated. You mention batch processing - have you tried syncing adjustments in Luminar 4 and then exporting the batch? If so, what in that workflow do you find lacking?
Jim McNaughton - I'm sorry you encountered an issue! Please reach out to us at www.skylum.com/support so we can help resolve the problem.
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One of my normal workflow steps is to drag a set of raw files into Flex and apply a custom preset to every image, and have them exported to a directory with a custom name with the suffix containing the preset name. I could switch to using the batch process in L4, but Flex was much quicker - and a bit more intuitive since the option was right on the first screen..
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Hi, Angela Andrieux
So, we know that the problem is in the plug-in. And now what? Is there any intent to resolve this issue?
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Thierry Costes - Please reach out to us at www.skylum.com/support so we can investigate this issue.
DJ Davros - Absolutely: https://l.skylum.com/luminar4_mac or https://downloads.skylum.com/luminar4/mac/Luminar4.dmg
Анатолий Ерехинский - Please reach out to us at www.skylum.com/support so we can look into this and get it fixed as quickly as possible.
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Dear Angela, why should I follow your link? You know the problem - just solve it. Your product is not yet compatible with actual macos. Make it compatible please.
P.S. And how can I ask your cusomer support about compatibility with Big Sur if there is no Big Sur in your list of operation systems?
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Same for me if the plugin is applied to a new layer. If there is only one layer, the photo just turns black.
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I have the same problem Jim McNaughton describes. All of my images are rendered blurry and out-of-focus and every one of them has the exclamation point in the triangle attached. This was true when I installed Big Sur before upgrading to 4.3.2 and remains true after installing 4.3.2; it hasn't fixed a thing. (Well maybe exporting got fixed but I have nothing to export at this point.) Note that this is not a plugin issue. Exasperating!
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Hi Verlon Smith,
We are working on it and will ensure that Luminar will be compatible with these new processors.
We need to thoroughly test Luminar on these new machines before and we will announce an estimated timeframe for compatibility with new chips as soon as we're ready to release it.
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To add to what Thierry Costes said...as stand alone when I open in photoshop the resolution got reduced comparing to the original.
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Very frustrating. I didn't update and it was working fine... saw the update that said it was for Big Sur and now I can't use it as a plugin - which let's be honest is the only way to use it in an actual workflow.
Is there an ETA on a fix? I emailed support... didn't even know this community thing existed. -
The response that Luminar has lost contact with the folders containing the original images suggests using the Missing Folder feature to reconnect. This doesn't work for me. My missing folder is the Camera Uploads folder on Dropbox and Luminar can't find it. I have no problem accessing the folder via Finder and other applications have no problem accessing that folder and others on Dropbox so it isn't a Dropbox issue.
Bottom line: I still have no access to any of my edits. Maddening!
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Reporting my own experience...
Updated to 4.3.2. Ran Luminar 4 in plug-in mode from PS, did an AI Sky Replacement, saw the "Processing..." dialog box, Luminar crashed, and the layer in PS was filled with black.Tried again, and instead of a black the layer consisted of the original image.
It's unbelievable that the public beta of Big Sur has been out for months, issues have been reported here in the forum with responses from the forum admin. Because of those responses, an obvious assumption can be made that the development team was aware of the issue, and yet rather than get ahead of the issue, they waited until the new OS went live to address it, pretending that they weren't aware of the issues.
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I still get big hangups. I see nothing under activity monitor and can't force quit L4, when L4 hang ups. I must do a complete restart mac OS/the Mac via power button... After over 10years of using Macs I have never seen this behaviour. Something is really really strange, bad code etc? What to do? It happens to often, everytime a new version comes out Im hopping for change and a stable one.
Should I use AFP or SMB when I having my photo library (its huge 2TB) on a Synology NAS
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I cannot even get Luminar 4 to load it crashed every time I try to open it to get to my folder. Not sure how to correct anything when it won't even open.
I would appreciate some assistance, please don't jus tell me to contact tech support. All that I ever receive is canned responses.
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