Update policy of Skylum

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• November 14, 2020 08:56

Hey everyone, Skylum just announced it’s Update policy. It will support Luminar 4 and LuminarAI (not release) in Big Sur. Everything else is not supported. That means, if you bought the current version of Luminar a year and a few das ago, I.e. bought Luminar 3, you cannot update to Big Sur at this point, since Skylum won’t support that. Moreover if you buy Luminar 4 now (the current version!), it can happen that it is not supported by Skylum anymore in next October, when potentially Apple will release macOS 11.1. Sorry, but is that really the communication that you wanna give to your customers? I love this product, since it’s really great to get great photos with only a few simple adjustments. But even as a non professional photographer, I cannot rely on this update policy. It’s very disappointing for me. Please note that your biggest competitor, Adobe, supports Photoshop for a very long time.

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• Official comment

  

  Kirk Osborn

  • November 14, 2020 15:54

  Luminar 3 is our legacy application which has its own set of system requirements.

  I'm afraid that macOS Big Sur will not be included in the list of supported operating systems since we no longer sell this app or release updates for it.

  Thank you for your understanding.

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  Lloyd O'Daniel

  • November 14, 2020 17:03

  The term "update policy" is an oxymoron with regard to Skylum. There is no update policy. If you have been paying attention, the policy is to introduce new paid-for apps each year that have no compatibility with previous software. Example:  Luminar 4 users cannot even retain their previous edits and catalogs with Luminar Ai. It is orphanware *after a year*. They *may* honor their promise to release bug fixes (of which there are numerous) for a paltry additional year year. History shows that they also may not.

  The MO is to release a half-baked product full of bugs with many promised features unfulfilled, then jump to an "entirely new product" every year to justify a new buy-in price. Then they abandon the previous product a year later, if not sooner de-facto. Rinse, repeat. How many of the promised features of Luminar 3 have actually come to fruition? Where is that full Lightroom-killing library (DAM) they promised and accepted good money to produce?

  They hope that there are enough ********* out there to play this game ad-infinitum and get rich. I hope they are wrong.

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  Anastasia Davis

  • November 15, 2020 08:30

  Lloyd O'Daniel Hi! Our policy is always clear. We want to create the best software for you. Once again, we will keep on updating Luminar 4 at least for a year. 

  As for Luminar 3, we kept our promise and have been supporting Luminar 3 for the stated period of time.

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  Lloyd O'Daniel

  • November 15, 2020 15:13

  Well, if you spend the time to actually read this forum you will find many people who disagree with you.

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