Missing metadata

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3 comments

  • Official comment
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    Helga Rowles

    Hi Torben,

    Could you please get in touch with our support team regarding this? We will be happy to look into the issue you're facing.

    It would help us a lot if you could provide our team with the original and exported versions of the file.

    You can upload the files to wetransfer.

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at skylum.com/support

      Thanks in advance!
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  • Avatar
    Torben Olsen

    My Photos

    IMG_20201023_094741 is original 

    IMG_20201023_094741PL is after Photolemur.

    https://we.tl/t-41oChAiEUq

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  • Avatar
    Kate Williams

    Hi Torben, 

    Thanks for the files. I can see that you've also emailed our support team - I've passed the images to the support agent handling your request. They should get back to you shortly. Please keep in touch with the team, we'll investigate the case.

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