Luminar 4 4.3.0 (6886) Export Failure

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7 comments

  • Avatar
    Elena Blum

    Hi Dennis,

    Let's try reinstalling Luminar. Please follow the steps below:

    Uninstall Luminar.

    How to uninstall an app on Windows 7 (click this text to open link).

    How to uninstall an app on Windows 8 (click this text to open link).

    How to uninstall an app on Windows 10 (click this text to open link).

    Clear your registry:

    • Visit https://www.ccleaner.com/ccleaner/download?pc
    • Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
    • Once the download has finished, launch the file and install CCleaner on your computer.
    • Launch CCleaner.
    • Click Registry on the left.
    • Click Scan for Issues in the lower left. Wait for the scan to finish.
    • After the scan has finished, click Fix Selected Issues in the lower right.
    • Close CCleaner.

    Reboot your PC.

    Download the latest version of Luminar from here: https://downloads.skylum.com/luminar4/installer/win/Luminar4Setup.exe 

    Once the installer has finished downloading, locate it in your Downloads folder (or wherever you chose to save it), right-click the file, and click Run As Administrator. A prompt might appear asking you whether you wish to confirm your action, click Yes and wait for the installer to load. Then, follow the instructions on the screen.
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    Stephan Hughes

    It's the same solution for everything...that never fixes the problem. I've been complaining about the export issues since luminar 3. They say they'll fix it, but honestly I don't think they really care. I can barely export more than 1 photo at a time, and I'm in a fairly powerful video editing machine than can handle 5k raw cinema footage and export it with ease. However this program can barely handle a single jpeg. Real garbage.

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  • Avatar
    Angela Andrieux

    Hi Stephan,

    I'm sorry to hear that the suggestion above didn't resolve the issue you encountered. Please reach out to us at www.skylum.com/support so we can take a closer look at your particular case.

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  • Avatar
    Anja T.

    Same problem here. The export dialogue does not open at all, even if I try to export only 1 photo, 

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  • Avatar
    Angela Andrieux

    Hi Anja,

    Please reach out to us at www.skylum.com/support or support@skylum.com so we can help.

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  • Avatar
    Stephan Hughes

    I uninstalled luminar. It is a garbage program from a garbage company. And yes, i did reach out to customer support, but the were worthless. It is a poorly coded program that cannot even do the most basic of photo editing without crashing. Even free programs can do a better job than this. But hey, you can replace the sky! Who wouldnt want to replace the sky? Export photos? Nope, can't do it.

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  • Avatar
    Helga Rowles

    Hi Stephan, I'm really sorry to hear that you're disappointed with our product.
    If you'd like to request a refund for Luminar 4, please get in touch with us via email. 

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