Luminar 4 Testversion startet nicht

Answered

Follow

Member

• October 24, 2020 22:23

Habe heute die Testversion von Luminar installiert doch die Software start erst gar nicht. Nach dem Klick bekomme ich für nicht mal eine Sekunde die blaue Ladeschleife und dann passiert nichts mehr. Ich EventLog ist dieser Fehler zu sehen:

Name der fehlerhaften Anwendung: Luminar 4.exe, Version: 4.3.0.6886, Zeitstempel: 0x5dedc13b
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.572, Zeitstempel: 0x1183946c
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0000000000023e49
ID des fehlerhaften Prozesses: 0x1ebc
Startzeit der fehlerhaften Anwendung: 0x01d6aa537d478003
Pfad der fehlerhaften Anwendung: D:\Luminar 4\Luminar 4\Luminar 4.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\KERNELBASE.dll
Berichtskennung: 843b01c6-a9fe-4788-b15b-817afc9f1470
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Ebenfalls zur selben Zeit passiert ein -NET-Runtime Fehler:

Application: Luminar 4.exe
CoreCLR Version: 4.700.19.60701
.NET Core Version: 3.1.1
Description: The process was terminated due to an unhandled exception.
Exception Info: System.BadImageFormatException: Could not load file or assembly 'MiplWrapper, Version=1.0.1.1, Culture=neutral, PublicKeyToken=null'. Es wurde versucht, eine Datei mit einem falschen Format zu laden.
File name: 'MiplWrapper, Version=1.0.1.1, Culture=neutral, PublicKeyToken=null'

Ist davon auszugehen, dass das behoben wird oder kann ich mir den Kauf von Kuminar sparen?

0

• Official comment

  

  Anastasia Davis

  • October 25, 2020 08:20

  Hi! Please reach our support team with all the required info:

  Ensure that you have all the components that are essential for the operation of our software:

  • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
  • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.  
  • Ensure that you have C++ 2015, 2017 and 2019. Download the package here (click this text to open link). 

  In case the steps above didn't help, please, provide us with your complete system summary:

  • Press the Windows logo key + R.
  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 
  • In the window that opens, make sure you have System Summary highlighted on the left.
  • Click File > Export.
  • Type the name of the file (you can choose any you like), save it somewhere where you can easily find it and attach this text file to an email. to support@skylum.com

  N.B. The links are clickable and show the screenshots that can guide you, if necessary.

  Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

  You can reach our support team here: https://skylum.com/support

  Looking forward to hearing from you.

  Comment actions Permalink
• 

  Member

  • October 25, 2020 12:48

  Of cause I've done all the troubleshooting hints you write as standard answer in other forum posts. But without any success. .NET is installed in the version or a newer one.

  I send out all the stuff to our support address.

  Thanks so far.

  0

  Comment actions Permalink
• 

  Anastasia Davis

  • October 25, 2020 21:52

  Hi! Thanks for your reply. One of our Support team representatives will reach you shortly.

  0

  Comment actions Permalink
• 

  Florian Pollok

  • November 24, 2020 10:02

  Hello, 

  is there allreday a sollution of the issue? 

  I have the same issue with Luminar 3, 4 or the Aurora HD software. I tried all of this. 

  In the eventlogs i have Problems with the:

  CoreCLR Version: 4.700.19.60701
  .NET Core Version: 3.1.1
  Description: The process was terminated due to an unhandled exception.
  Exception Info: System.BadImageFormatException: Could not load file or assembly 'MiplWrapper, Version=1.0.1.1, Culture=neutral, PublicKeyToken=null'. Es wurde versucht, eine Datei mit einem falschen Format zu laden.
  File name: 'MiplWrapper, Version=1.0.1.1, Culture=neutral, PublicKeyToken=null'

  and 

  Name der fehlerhaften Anwendung: Luminar 4.exe, Version: 4.3.0.6886, Zeitstempel: 0x5dedc13b
  Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.572, Zeitstempel: 0x1183946c
  Ausnahmecode: 0xe0434352
  Fehleroffset: 0x0000000000023e49
  ID des fehlerhaften Prozesses: 0x1c0c
  Startzeit der fehlerhaften Anwendung: 0x01d6c247e87c3743
  Pfad der fehlerhaften Anwendung: C:\Program Files\Skylum\Luminar 4\Luminar 4.exe
  Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
  Berichtskennung: fd512c6f-9817-41bd-aed8-965518efa2f3
  Vollständiger Name des fehlerhaften Pakets:
  Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

   

  I have cleared and repaird the regestry with CC-Cleaner and installed an deinstalled the programms often. 

  I have the newest Windows Updates. 

  I turned off the Windows Defender but Luminar 4 did nothing. 

  Kind Regards 

  Florian

  0

  Comment actions Permalink
• 

  Margaret Bright

  • November 24, 2020 14:44

  Hi Florian,

  Please get in touch with our support team and provide them with your system information.

  You can reach our support team here: https://skylum.com/support

  The steps on retrieving system information are described in the pinned message from Anastasia Davis.

  Hope to hear from you soon.

  0

  Comment actions Permalink
• 

  Florian Pollok

  • November 24, 2020 23:23

  Hello, 

  thank you for your replay. I solved the problem. I installed the C+++ again and again. The third try worked. I dont know why, but it worked.

  Kind regards

  Florian

  0

  Comment actions Permalink
• 

  Elena Blum

  • November 25, 2020 07:35

  Hi Florian,

  Great to hear!

  0

  Comment actions Permalink

Please sign in to leave a comment.