Tensor flows issues in Luminar4 Log

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    Helga Egilsdottir

    Hello Lenny Verkhovsky,

    Thank you for reporting this. Could you please kindly reach us via https://skylum.com/support? We will discuss further and see how this can be resolved.

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    Lenny Verkhovsky

    I prefer having this conversation on this forum

    This can really help other users with the same issue. 

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    Helga Egilsdottir

    Lenny Verkhovsky,

    In order for us to directly track this issue, please send us your Hardware UUID:

    1. Click the Apple icon in the upper left corner of your screen.
    2. Click About This Mac.
    3. In the window that opens, click System Report.
    4. In the window that opens, make sure Hardware is selected in the column on the left.
    5. Locate the Hardware UUID string, copy it, and paste it into your reply to this email.

    In case the issue leads to a crash, please send us crash reports:

    1. Open Finder.
    2. Click Go in the top menu > click Go to Folder.
    3. Paste the following path: ~/Library/Logs/DiagnosticReports and click Go.
    4. In the folder that opens find the most recent files with Luminar 4 in their names and attach them to your email.

    Here is the video tutorial on how to collect crash reporthttps://www.loom.com/share/7d4e019642e747549c6fb0a1cc7eaa0a 

    In case there are no crashes, collect the log from the console:

    1. In Finder, navigate to Applications > Utilities.
    2. Start Console.
    3. Type in Luminar in Console's search bar in the upper right and press Enter on your keyboard.
    4. Start Luminar and try reproducing the issue. Make sure to note all the steps you perform in the app that cause the issue.
    5. Go back to Console, select all entries in it (to do so you can press CMD+A on your keyboard) and press CMD+C on your keyboard to copy them to clipboard.
    6. Create a new text document and paste (CMD+V) the contents of the clipboard there.
    7. Send us the text document you created in Step 6.

    Here is the video tutorial on how to collect logs from the consolehttps://www.loom.com/share/38254371c43d4e9d83d3b08566f03353 

    Thank you.

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    Lenny Verkhovsky

    All logs are here https://we.tl/t-shQhognTNy

      Hardware UUID: 9F177CDB-999B-579B-AD82-26F34C104091

     

     

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    Lenny Verkhovsky

    ys-MacBook-Pro MacOS % ./Luminar\ 4 2>&1|tee /tmp/Luminar4.log &

    [1] 5252 5253

    y@ys-MacBook-Pro MacOS % <22:05:40> [Info] [Global] mipl init starting ...

    <22:05:40> [Info] [Global] GPU : On

    <22:05:40> [Info] [Global] ML init starting ...

    2020-10-11 22:05:40.436742: I tensorflow/core/platform/cpu_feature_guard.cc:142] Your CPU supports instructions that this TensorFlow binary was not compiled to use: SSE4.1 SSE4.2 AVX AVX2 FMA

    <22:05:40> [Info] [Global] ML init: OK

    <22:05:40> [Info] [Global] cameras init

    <22:05:40> [Info] [Global] cameras init: OK

    <22:05:40> [Info] [Global] datastore init

    <22:05:40> [Info] [Global] datastore init: OK

    <22:05:40> [Info] [Global] hcim init

    <22:05:42> [Info] [Global] hcim init: OK

    <22:05:42> [Info] [Global] mipl initialized

    2020-10-11 22:05:44.123 Luminar 4[5252:659230] Sentry Started -- Version: 4.5.0

    2020-10-11 22:05:46.092 Luminar 4[5252:659230] *** Assertion failure in -[NSStoryboard initWithName:bundle:], /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppKit/AppKit-1894.60.100/AppKit.subproj/Storyboarding/NSStoryboard.m:160

    2020-10-11 22:05:46.092 Luminar 4[5252:659230] Invalid parameter not satisfying: [name length] > 0

    2020-10-11 22:05:46.092 Luminar 4[5252:659230] *** Assertion failure in -[NSStoryboard initWithName:bundle:], /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppKit/AppKit-1894.60.100/AppKit.subproj/Storyboarding/NSStoryboard.m:160

    2020-10-11 22:05:46.092 Luminar 4[5252:659230] Invalid parameter not satisfying: [name length] > 0

    Magick: UnableToOpenConfigureFile `magic.xml' @ warning/configure.c/GetConfigureOptions/715

    2020-10-11 22:05:51.090178: W tensorflow/core/grappler/utils/graph_view.cc:843] No registered '_FusedConv2D' OpKernel for CPU devices compatible with node {{node Decoder/con3_out/BiasAdd}}

    .  Registered:  <no registered kernels>

     

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    Helga Egilsdottir

    Lenny Verkhovsky,

    Forwarded the info to our relevant team. Thank you.

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