Luminar 4.3.0: No more freezing on the splash screen!
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Since the last update, some of our Windows users have been reporting that Luminar gets stuck on the splash screen. We’ve been looking for the root of the problem ever since the first reports of this issue, and we’d like to thank everyone who took time to report the bug. We’re happy to tell you that we’ve caught it and fixed it! Now everyone should be able to start Luminar 4 on Windows without a hitch. Thank you for your patience, and we hope you enjoy using Luminar 4!
Link to download Luminar 4.3.0: https://downloads.skylum.com/luminar4/installer/win/Luminar4Setup.exe
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Hi Sanjay,
Please try installing the plugin manually.
- Make sure Photoshop is closed.
- Download the plugin from here.
- Navigate to the Photoshop Plugins folder. The default path is: C:\Program Files\Common Files\Adobe\Plug-Ins\CC
For Photoshop CS5 and CS6, the paths will look like this: C:\Program Files\Adobe\Adobe Photoshop version name\Plug-Ins\Filters
and C:\Program Files\Adobe\Adobe Photoshop version name\Plug-ins - Copy the .8bf file into the folder(s) you've opened in Step 3.
Here is the video tutorial that may also be helpful: https://www.loom.com/share/a38b3e9ffcea49f9b7f76f540f843af4
If the issue persists, please get back to our support team so that we could keep looking for the solution.
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To those who're facing the issue with the Photoshop plugin after the update:
Please perform the following steps:
- Make sure Photoshop is not running. If Photoshop was running, reboot your PC before proceeding.
- Right-click the Luminar 4 icon > Run As Administrator.
- Click File > Install Plugins.
- Click Uninstall next to Photoshop.
- Reboot your PC.
- Right-click the Luminar 4 icon > Run As Administrator.
- Click File > Install Plugins.
- Click Install next to Photoshop.
Hope this helps.
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Hi Stefano,
Please reach out to us at www.skylum.com/support so we can look in to your particular case.
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I just completed installing the 6886 update to Luminar 4.3.0. While I infrequently suffered the hanging splash screen, everything seems to be working ok and a bit snappier. I also tested the PhotoShop 2020, Lightroom Classic 2020 and Photoshop Elements 2021 plug-ins: they are all working properly.
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Why oh why do I do stupid things like upgrading when nothing was wrong. I just installed the suggested 4.3.0 upgrade and now the plugin does not work from Photoshop CC. I see others also have the same issue. Strange that your suggestion is a manual install. Makes me question the skill set of those working on the back end of your software. Unbelievable and very disappointing.
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Version 4.3.0 (6175) worked without issues on both my Windows 10 PC's, with the exception of having to replace the plugin .8bf file with the one from version 4.2 to get it to work as a plugin with Affinity Photo and also ACDSee Photo Studio Ultimate 2020 and 2021.
Somewhat as expected the included plugin with 4.3.0. (6886) also doesn't work with either Affinity Photo or ACDSee Photo Studio Ultimate, but sadly replacing it with the 4.2 plugin only fixes the issue with Affinity Photo but not ACDSee Photo Studio Ultimate.
It's pointless me pursuing this, because Skylum's stock answer is they don't support those programs, and also Luminar 4 is no longer being actively developed. For me its a matter of relative worth. I've gone back to 4.3.0 (6175). All I have to do now is to work out how to stop the update message.
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James Smith: Manual install is a very easy process. See this post by a Skylum rep and my screenshots below:
https://community.skylum.com/hc/en-us/community/posts/360009580840/comments/360002138279
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Maybe the fact you have one or more of the "supported" host editors in addition to Affinity makes a difference, though I don't quite see why that should be, but then 4.3.0 (6175) never gave me an ounce of trouble on either an i7 Gen 2 PC with Windows 10 Pro 1909 or an i7 Gen 10 PC with Windows 10 Pro 2004, where as it brought others to tears.Go figure.
I have no problems with Topaz and Nik plugins with either Affinity Photo 1.8.5.703, or ACDSee on either of those PC's.
4.3.0 (6175), with the 4,2 .8bf plugin file is working nicely as a plugin from both Affinity Photo and ACDSee Photo Studio 2020 and 2021 and I've stopped the update nag notice now.
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Hi Member,
Have you followed the instructions from my colleague, Kate, at the top of this thread for manually installing the Photoshop plugin?
If that does not resolve the issue, please reach out to us at www.skylum.com/support so we can take a closer look at your particular case.
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Hi Dave,
Sorry for this inconvenience. Let's try reinstalling the app in the following way:
- Go to “Apps and Features” by right click on the Start button;
- Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
- Type %appdata% in Search (folder Roaming should open);
- Find the folder “Luminar 4” and delete it (it deletes your license for Luminar 4 too. Please, note that your Custom and downloaded Looks will be removed, so make sure to save them somewhere);
- Go to Pictures and rename the folder called Luminar 4 Catalog (if you have your Catalog anywhere else, find it and rename it).
- Install the app once again and launch it: https://downloads.skylum.com/luminar4/installer/win/Luminar4Setup.exe
- Choose to Create a New Catalog and add a small folder with images or a single image for editing.
Here is the video tutorial that may also be helpful: https://www.loom.com/share/5d502d94f9ef43888ae2f4476dbd6333
If the issue persists, could you please email us event logs at support@skylum.com?
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your email.
A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6
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Hi Jon Bish,
Unless something went wrong that required a complete reinstall of the software, your settings should all be preserved. Which settings were wiped out?
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