Luminar 4.3 crash during Export w/ latest OS 11 Beta
Answered
I'm using the most recent OS 11 Big Sur Beta (9/18/20) and Luminar 4.3 will crash instantly whenever I attempt to Export to the desktop or anywhere else. I've tried it with png, jpg and tiff files and get the same result each time. I can "Open in Photoshop" to save the edited image. Any suggestions and when will a fix be coming?
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Hello Dan Noland,
Looks like we have already responded to your similar support request.
Note that Luminar 4 is not compatible with Big Sur OS for now, however we will optimize our apps once official version is released :)
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Hi Dennis Brown,
It looks like that Big Sur is currently offered as beta version.
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As I informed you a day ago, Big Sur OS 11 is not released... only the Beta version is available, currently at Beta 8. I am somewhat disappointed that an Apple software developer would not be aware of this. This crash issue is not an Apple issue as all the other similar software packages work with the Beta version. Skylum need to step up or they will get left behind.
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Hi Dan,
The crash must stem from the incompatibility of the software with the beta. We'll fix that in the compatibility update once Big Sur is announced as an official version. Meanwhile, we can recommend reverting to Catalina or we can process a refund for your purchase (to submit a request, please reach us at https://skylum.com/support).
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