Luminar 4.3 crash during Export w/ latest OS 11 Beta

Answered

Comments

5 comments

  • Avatar
    Helga Egilsdottir

    Hello Dan Noland,

    Looks like we have already responded to your similar support request.

    Note that Luminar 4 is not compatible with Big Sur OS for now, however we will optimize our apps once official version is released :)

    0
    Comment actions Permalink
  • Avatar
    Dennis Brown

    Now that Big Sur has been released, do we have an update?

     

    0
    Comment actions Permalink
  • Avatar
    Helga Egilsdottir

    Hi Dennis Brown,

    It looks like that Big Sur is currently offered as beta version.

    0
    Comment actions Permalink
  • Avatar
    Dan Noland

    As I informed you a day ago, Big Sur OS 11 is not released... only the Beta version is available, currently at Beta 8.  I am somewhat disappointed that an Apple software developer would not be aware of this.  This crash issue is not an Apple issue as all the other similar software packages work with the Beta version.  Skylum need to step up or they will get left behind.

     

    1
    Comment actions Permalink
  • Avatar
    Kate Williams

    Hi Dan, 

    The crash must stem from the incompatibility of the software with the beta.  We'll fix that in the compatibility update once Big Sur is announced as an official version. Meanwhile, we can recommend reverting to Catalina or we can process a refund for your purchase (to submit a request, please reach us at https://skylum.com/support).

    0
    Comment actions Permalink

Please sign in to leave a comment.