Luminar 4.3 upgrade - the farce continues

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Gordon Hendry

Two months ago I attempted to install the upgrade to Luminar (4.3) on my Windows PC. As is well documented in various posts in this Forum I am not the only user with this problem. I raised the matter with Skylum support and was asked to provide information on my system to assist them in identifying the “problem”. I provided information in response to three separate requests and I am still waiting for any kind of feedback from Skylum support.

Eleven days ago I sent an open letter to the CEO of Skylum (https://community.skylum.com/hc/en-us/community/posts/360009453700-Luminar-4-hangs-on-the-splash-screen-after-the-update-solutions?page=9#comments) seeking an update on a resolution for the situation.

To date, I have not had any form of response to my letter.

Am I surprised? - Not really.

Am I disappointed? - Absolutely!

Looking through these forums it is abundantly clear that I am not alone in my frustration and it is also clear that Skylum support peddles the same old platitudes and unsatisfactory workrounds that don’t work!

It would appear to me that, despite their protestations to the contrary, Skylum are focussing on their latest wonder program Luminar AI and any previous versions are “yesterday’s news” and not worth the bother!

I opened my rolled back version of Luminar 4.2 this morning and, as well as the exhortation to install the updated 4.3, I was invited to order an early bird discounted version of Luminar AI. To quote John McEnroe, “You can not be serious!”

Why should I, or anyone else, be naive enough to pay out for a new piece of software from a company which seems incapable of maintaining its existing software?

Come on Skylum, be honest. Are you even trying to fix Luminar 4.3?

 

One last point, marking a post as “answered” when it clearly has not been resolved suggests a poor notion of integrity.

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    Helena Carter
    • Edited

    Hi Gordon Hendry,

    We really want to improve your experience with Skylum.

    I've just contacted you via email, please, check your inbox.

    Please, note that we mark the posts as Answered so we could tell the new posts from the ones we have already taken care of. Thanks in advance for your understanding of our support processes!

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    Roy Blackwell

    It my understanding that an update to Luminar 4.3 will be released in a week or two. I hope that is the case.

    -3
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    Helena Carter

    Hi Roy Blackwell,

    For now, we don't have ETA for the next Luminar 4 update, so I can't yet confirm that. Please, stay tuned.

    -6
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    Dale Normington

    I'm pretty new to luminar. Got a copy of Luminar 3 as a free download from the photoplus magazine. I was that impressed I paid for an upgrade to Luminar 4. I just hope that any updates to Luminar 4 are genuine improvements and not just bug fixes, in light of the near future release of Luminar AI. Skylums new kid on the block.

    0
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    Darryl Brooks

    "One last point, marking a post as “answered” when it clearly has not been resolved suggests a poor notion of integrity."
    This.

    "For now, we don't have ETA for the next Luminar 4 update, so I can't yet confirm that. Please, stay tuned."

    What they said about Luminar 3 for two years.

    5
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    Frank Garcia

    Today an update was released that did not fix any of the issues with Export. A shame!

    1
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    Kate Williams

    Hi Frank, 

    Please see my reply to you here: https://community.skylum.com/hc/en-us/community/posts/360006526540/comments/360002319219 

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