Luminar AI pre order

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Patrick Story

• September 16, 2020 19:12

I hope someone can help here. I own Luminar 4. I have the key code and date of purchase. To obtain further discount for the pre order you must submit proof of purchase with serial number or email address. The website can not find these in the data base to confirm for me. All information I try to plug in comes from Skylum. The website knows me just fine as a customer, it's only until I get to the proof part for the preorder that it can't find me. I don't know what else to do. Anyone have any ideas?

Thanks for your help!

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• Official comment

  

  Angela Andrieux

  • September 17, 2020 00:00

  Hi Patrick,

  Please reach out to us at www.skylum.com/support and we'll be happy to verify your eligibility help you complete the transaction.

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  Rosemarie Beall

  • September 16, 2020 20:45

  look under your Account and then my software and then resend license etc.-be sure to log in first.

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