Luminar 4 crash when Exporting pictures

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Fabrice Peresse

• August 30, 2020 08:52

Hello,

I am running Luminar 4 (and Luminar 3) on a 2017 iMac with Operating system MacOS Catalina (all on latest versions).

I am constantly facing a crash of the Luminar 3 & 4 application as soon as I push the Export button (be it for 1 or for multiple photos).

I am puzzled and really angry as it seems to be an ongoing issue for quite some time now...

Has anyone found a sustainable solution to share? Is it time to ask for a refund?

Many thanks and regards

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• 

  Bob Dunbar

  • November 20, 2020 15:47

  After the update, I was able to export the picture I had been working on before the crash.   The changes I had made were intact, so the export was all I needed to do.

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  Anastasia Davis

  • November 20, 2020 15:54

  Hi Andy! Could you specify if you use Luminar as a plugin or in a standalone mode? 

  Please reach our support team describing the issue in a more detailed way: https://skylum.com/support

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