Luminar 4.3 will not launch keeps crashing on MacOS Catalina 10.15.5

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Mike Leslie

• July 23, 2020 01:25

Installed Luminar 4.3 on MACBook Pro 13" Mid 2012 16GB 1TB SSD.

 

Keeps crashing on launch. deleted catalog when launched ask about no catalog I responded to create new entered location and filename, clicked save Luminar Crashed.  

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  Helga Rowles

  • July 23, 2020 07:42

  Hi Mike,

  Please locate the new Luminar Catalog folder in the location you've chosen and delete it.
  
  
  If the issue remains, would you mind getting in touch with us at skylum.com/support so we can look into the issue?

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  Mike Leslie

  • July 23, 2020 15:01

  If you read my post you can see that was done.

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  Mike Leslie

  • July 23, 2020 15:04

  Also I submitted to support, but looking at other community post that seems to be a waste since support doesn’t respond

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  Ric Holland

  • July 24, 2020 00:44

  The same problem exists on my system running Mojave.

  Luminar has been fine up to and including 4.2. However, something has changed between 4.2 and 4.3. Skylum can’t seem to recognise or acknowledge it, partly because they cannot replicate the issue in their own labs.

  They need to consult with Apple, not tell customers “do this, do that, send us this, send us that”. 

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  Mike Leslie

  • July 24, 2020 02:01

  I do not know how in good consensus they can still be promoting this product and collect moneys from people, with the problems.  Is 4.3 running on any MacOS platforms now?

   

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  Mike Leslie

  • July 24, 2020 02:08

  I need a lin for 4.2 for MAC

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  Tony Sprackett

  • July 24, 2020 04:32

  Mike Leslie, I was provided with a 4.2 link today. Just tried it and got a 404 file not found error. ;-}

  This has turned into quite a gong show, right?

  I've asked them for a "working" link.

   

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  Tony Sprackett

  • July 24, 2020 04:38

  Mike, I found a working 4.2 link in another post:

  https://downloads.skylum.com/luminar4/mac/Luminar4_420.dmg  

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  Austin Miller

  • July 24, 2020 07:53

  Hi all! 

  Could you please try the following steps:

  1. Hold down Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
  2. Select a backup that has been created prior to when you encountered the issue with the library and click Restore from Backup.

  Here is the video tutorial that may also be helpful: https://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8

   

   

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  martin viveash

  • July 25, 2020 14:15

  It's not working on mine, and I can't get a reply from support either

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  Victoria Grace

  • July 25, 2020 15:47

  Hey Martin,

  Our support team has emailed you recently, please, check your inbox.

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  Richard Krawiec

  • July 28, 2020 17:13

  I’m on High Sierra, admittedly it’s on an old MacBook Pro mid 2010 8gb Ram and a 256gb SSD drive. I’ve had no success with any of the suggested fixes for L4.3 with crashes occurring when attempting to edit. OTOH L4.2 no problem at all.

  To be fair to Tech Support they have given multiple suggestions but none worked.  I’ll wait for the rewrite as there’s clearly an issue with the current version.

  cheers

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  Helga Rowles

  • July 29, 2020 07:28

  Hi Richard, I'm sorry to hear our suggestions didn't help.
  Thank you so much for your cooperation! We will do our best to find the root cause of the issue and provide a solution.

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