Luminar 4.3.0 not launching after update

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Mike Connors

• July 19, 2020 08:07

My experience is the obverse of Reece Kelly's. My laptop works but, on my new desktop, it just hangs at the flash screen. Have tried uninstalling, deleting the catalog etc. but to no avail. Have now reverted to 4.2. which is running OK. Skylum need to fix this pronto.

 

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  Helga Hufflepuff

  • July 20, 2020 09:07

  Hi,

  We regret to hear about the issue you encountered. This is something our development team is working on now. Meanwhile you can review possible solutions here: https://community.skylum.com/hc/en-us/community/posts/360009453700-Luminar-4-hangs-on-the-splash-screen-after-the-update-solutions. Our apologies for all the inconvenience you encountered and thank you in advance for your cooperation. Will make sure to find the solution as fast as possible!

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  Patrick Faherty

  • July 20, 2020 22:56

  try to create a new folder tree TileDataLayer\Database at  C:\Windows\System32\config\systemprofile\AppData\Local ? It's helped me. 

  Here's how to do it: 

  1. On your keyboard, press Windows logo key+R 
  2. In the Window that opens, please paste C:\Windows\System32\config\ 
     Locate the folder systemprofile and open it. Note that you may be asked to confirm whether you'd like to get access to this folder, so press 'Continue'. 
  3. In the folder that opens, open AppData > Local 
  4. If there's a folder called TileDataLayer, open it. Otherwise, create a new folder named  TileDataLayer
  5. Inside a TileDataLayer folder, create a new folder called Database
  6. Reboot your computer and check whether the issue persists. 

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  Mike Connors

  • July 21, 2020 08:48

  Doesn't do it for me.

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