Comments

9 comments

  • Official comment
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    Helga Rowles

    Hi - I'm really great to hear it worked for you!
    I will be sure to suggest it to the customers who are encountering the same issue. Thanks a lot!

     

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    Alexandre Alex

    Hello, sorry but it's not working for me.

    I'm on 4.2 and it's good, i don't update 4.3.0 for the moment.

    I wait 4.3.1

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    roy bere

    Been doing my head in tried all sorts  was ready to dump luminar :(  thankyou so much this worked for me

     

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    Shaun Clapham

    So is this the 4.3 fix?  Running the offline installer works????  Please confirm.

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    Shaun Clapham

    Does this offline installer fix the photoshop plugin issue, please advise.

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    Dil Jauffur

    Offline installer has not fixed the issue for 4.3 - still says no internet connection although I am on this site submitting my feedback!!

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    Helena Carter

    Dil Jauffur,

    Please, reach us via https://skylum.com/support and send us your Hosts file. Thanks in advance!

    The file is located here:

    C:\Windows\System32\drivers\etc\

    Here is the video tutorial that may also be helpfulhttps://www.loom.com/share/8b91ade5057d4d3192c933fbd025f9f5  

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    Dil Jauffur

    Hi - Just want to say thank you to the support team for identifying the issue being with my Hosts file and rectifying it. Software now activated. Also got a free copy of HDR 2018 from Skylum which has also been activated once the fault was rectified.

     

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    Elena Blum

    Hi Dil Jauffur,

    We're happy to hear this!

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