Luminar 4 hangs on the splash screen after the update: solutions

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  • Official comment
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    Margaret Bright

    Hi everyone!

    As a result of a long investigation, our techs have created a test built that has already helped some of our users get the splash screen issue resolved.

    And I am here to share a link for it with you. Here it is:

    https://downloads.skylum.com/luminar4/win/4.3.0/Luminar_4_430_6886.zip 

    You'll get a .zip folder with a pre-installed copy of Luminar. Extract the folder from the .zip. Make sure the files are extracted to a new folder.

    Check out this page if you need help extracting the file:

    https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

    After you've successfully extracted the folder, open it, locate Luminar4.exe, right-click it and click Run As Administrator.

    I really hope it works for all of you!

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    Norbert Froeschl

    Does not work for me. Reinstalled it now for the 4th time. Did every instruction above. No errors in the log. System infos sent to support.

    Works only if I run it as Admin.

    Very frustrating......

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    Bruno F.W. Ristl, Bakk.phil.

    No chance to get it running.

    Sorry :(

    System infos sent to support.

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    Michael Eicher

    Not Running!

    Please provide your customers to a way back tot previous Version wich worked fine!

    If i get an offline Installer for 4.2 i would also delete the database, if it runs later  !

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    Juan I Martin

    Same situation here. Tried different solutions (reinstalling, renaming catalog folder, disabling firewall and antivirus, etc, etc), and still not working. The best solution I've found is unistall Luminar and forget it. I´ve been having issues with all and every Luminar updates since version 3 and I don´t know what I was thinking when I decided to pay for Luminar 4. At least I won´t waste more money on this...

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    Miguel Fernandes

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    Juan I Martin

    Same here. The thumbnails dissapear, and it looks like Luminar is rebuilding all the thumbnails of the catalog. From my recent experience with sofware updates, ON1 and Luminar are competing against each other to see who is the most desastrous software company.

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    Dave Carhart

    why did you guys put out a buggy update on a friday?  instead of a monday so you have all week to fix the MAJOR bugs you've added instead of making us wait all weekend.  

    AT LEAST you could publish a link to go back to the older 4.2 version which worked fine.  

    Along with the hang on startup problem.  the software now uses 80% + of the available 24GB RAM (it used to use about 40%) and my entire PC runs slooooow. the erase feature is also screwed up. instead of erasing the part I select it grabs random colors and fills in the area with garbage.

    not happy.

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    Bruno F.W. Ristl, Bakk.phil.

    Ok very strange thing. I deinstalled Luminar and removed all files and folders. Then I installed it unchecked the PS link and was able to work with it. After a reboot of the PC same old issu. Luminar 4.3.0 does not start. :(

    But if you change the catalog name and reconnect Luminar to the catalog again it works.
    But this is no way to work with it - sorry guys ... :(

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    Miguel Fernandes

    Update is working for me, but with a huge loss of performance. It seems that catalog got some kind of self-destructive behavior. The thumbnails are generated, but when I scroll the screen, they disappear as I scroll forward or back. This process culminates in an increasing slowness, drastic loss of performance, forcing me to close the program, which happens only after a minute or two, such is the delay of Luminar to respond to commands. I tried everything, including an exorcism session. Back to Luminar 3, until things get better ...

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    Miguel Fernandes

    However, when I run Luminar as a Photoshop plugin, the system behaves in an absolutely normal way, all functions are processed quickly. As a test, I accessed the plugin with a 3,000 x 4,500 px image and stressed the system, accumulating eight or nine transformations, which were processed quickly and returned to Photoshop the perfectly processed image. In other words, the issue seems to lie in the catalog system. When catalog is not required, everything runs normally.

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    Marcel Overkleeft

    Same here, tried everything as described several times.... Nothing seems to work.... What a shitshow!!

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    Charles Green

    Same problem as everyone else.  Ran various suggested fixes; nothing worked.  Going to revert to using LR and PS until Skylum come up with an update that fixes this issue.

    Shame, because I only started experimenting with Luminar back in June and really liked it.  Shows that you shouldn't rush out an update until you know its 100% stable.

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    EM

    @Skylum support: Sorry, but your suggestion to turn of any firewall, anti-virus-programm etc. is a impertinence!

    Do you really expect, to turn off protecting measures to run such a buggy program.

    It's not the first time that Skylum annoys her customers with problematic installations, buggy updates, etc.

     

    @Skylum: It's time to do your homework instead to make cash with promising new features!!!

    If not, there will be more disappointed users than new users. And than will Luminar another chapter in the history of mismanaged software production. 

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    BC

    I can't speak for the rest of the community, but I'm just a photographer. I'm not an IT pro, nor should I have to be. I bought this software about two weeks before the update and it worked fine. It will work one time (and only one time) after I reboot. If I attempt to open it a second time, it hangs at the splash screen. 

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    EM

    That's my experience to.

     

    And once again. I'm with Luminar since 2017!

    Bugs, Bugs, Bugs with every version, rarely corrections with updates.

     

    On the other site many promises for every new version. Intensive marketed. The same procedure for years and every new versions.

    And with every new version new disapointments!

     

     

     

     

     

     

     

     

     

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    Bastian Neuerburg

    Das ist alles ein schlechter Witz von Skylum, wie kann man innerhalb 1 Monats dies Problem nicht beheben? Dann gebt uns die Möglichkeit, die ältere Version vor dem Update zu nutzen !

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    Member

    You mean you don’t want to pay a monthly fee for a broken product?

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    Don Evans Photography

    Barrie, but it comes with tech support.... lol

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    EM

    So, what's new?

    Hanging at splash screen. Arghhh :(((

    @Skylum: after more than a month there is no solution for hanging in the splash screen?

    Very embarrassing performance of Skylum!

    How about more HI -> more human intelligence -> better programming skills of your team instead of AI in a program that won't start for some customers!

    As I said. Embarrassing performance of Skylum!

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    Olivier DRANT

    still not working ... mail send with the report ... 

    it's dificult to send us a link for the 4.2 version ? we need our software for our pict !

     

     

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    Alexander Tuma


    After the update, the program no longer works


    An absolute cheek. After the update, the program no longer works. I uninstalled and installed it several times. Even if you want to play the old version again, the welcome window comes with version 4.3.0 (6175), which means that all my settings and my own collected sky and other pugins are gone. Tried everything for 3 hour
    The support you get any automatic mails. Other than that, I don't understand strange entries in the Luminar log. Here installation and access spades are specified that do not work on my computer ... Did the programmer goofing off there?
    Stack Trace:
    bei Installer.Helpers.SerializeHelper.DeserializeXml[T](String value) in E:\Jenkins\workspace\Win_Installer\Installer\Helpers\SerializeHelper.cs:Zeile 27.
    bei Installer.Helpers.WebHelper.GetXmlData[T](String url) in E:\Jenkins\workspace\Win_Installer\Installer\Helpers\WebHelper.cs:Zeile 76.
    Message:
    Error deserialization XML
    Error deserialization XML
    Fehler im XML-Dokument (0,0).
    Fehler im XML-Dokument (0,0).
    Das Stammelement ist nicht vorhanden.
    Das Stammelement ist nicht vorhanden.
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    Michael Eicher

    Hello,

    after deleting the app, i renamed the Appdata folder to .old , as stated earlier, and run the Setup as Administrator.

    Then it said, the Evaluation Period expired. So i used another of my Liceses.

    Luminar started in Version 4.3 and i had tu build a new Cathaloge. Everything was looking quite normal, until i quit the Program. Trying to start one again, i had the same trouble as before. It hangs at splash screen, no matter if run it as Admin or normal.

    This is very very very annoying

    regards

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    John Tiongco

    EDIT2: EDIT: WTH... went to close the program and upon launch it would only run the splash screen 🤦‍♂️🤬

     

     

    EDIT: Guys, something just happened - maybe 3rd time lucky... I read on one of the other threads that you need to download the installer and run it as an administrator... I just did that and suddenly everything seems to be working! Fingers crossed it will keep on working.

     

     

    Any updates? I downloaded a trial version 2 days ago and this worked really well, hence decided to purchase a key. I then realised that there was an update -- big mistake!!! Have I just wasted $89?!?

    Followed the instructions on the pinned post - nada, zilch, zero! I will not go through that again till there is an official workaround. 

    System: Win 10 Home 64-Bit; 32gb RAM; Intel i7-8700K Dual Core 3.70ghz x2 (and yes, it may be a little old but this works very well with Lightroom)

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    John Tiongco

    Charles GreenI have just downloaded the file (https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline_420.exe) and can confirm that it is V.4.2.0(5577) as per installation. So far it is working and restarts after every closing.  It is too late on this side of the pond to edit some photos and will update once I get a few going.

     

     

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    Arthur McFarlane

    Not happy done all stuff suggested - have sent of info yesterday wanted - eventually had to reinstall - but failed - today tried again and ( again used the exe file above) but it now wants me to buy or register ( again) - I note one person had used up their second licence code and it did not work - and I am not prepared to use my second licence code and have to argue the toss afterwards - Should I use it now - seems that I have flushed the licence out stored somewhere already. and if so and use it will I be guaranteed the second licence back?  

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    Arthur McFarlane

    just to add to above - got so fed up i used second activation code now is at least working for single image mode have not dared try in PS yet - but my comments still stand about using my activation code - found another part of site saying e-mail to get activation code ( too late!)  now - will let you sort this mess out and then can sort out activation issues after.

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    Bernhard Lueftinger

    @ JT and Charles Green: thank you. Ver. 4.2 works again.
    Now I will wait till Skylum brings a working 4.3 info.

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    John Tiongco
    After re-installing the previous version of L4 yesterday it worked very well... till this afternoon when I went to launch it and same banana - the program stalls on the splash screen! @##$%$@ I have now written to Skylum and asked for a refund. I no longer have the energy or patience to try and make this software work.
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    Luiz Paulo

    Sorry but GPU solution is not the issue, or at least not all of it... I use a 1080Ti and to check if a driver was culprit I removed the board from my computer and run it with the embedded Intel GPU and the result was the same...freeze at splash screen.

     

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