Luminar 4 hangs on the splash screen after the update: solutions

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    Gordon Hendry

    Like most of you I get the hanging splash screen.  I've tried three sets of instructions from tech support, all with the same end result - a hanging splash screen.  It did actually open once, but after I closed that one down it reverted to the hanging splash screen.

    I'm going back, hopefully, to version 4.2; I've had enough frustration to last me a long time!

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    Robin Muir

    Just like Gordon Hendry, above, I have tried several suggested solutions and none of them worked. 4.3 opened once, then went back to the hanging failure mode. Luckily, the instructions for reverting to 4.2 work and I have a perfectly working program now. I will not be trying any other solutions as I have wasted more than enough time. I suggest anyone with a stable copy of 4.2 does not bother to 'upgrade' to 4.3 until Skylum provide a patch and sort this out.

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    Member

    Like everyone on Windows, hang on start screen, nothing happen as a plugin on Photoshop, but working well after update on Mac. On Windows, I've to return back to 4.2. Hopefully, Skylum will fix the problem soon

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    Robin Muir

    Marco Callegari - Tried that, didn't work.

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    Marco Callegari

    Robin Muir,

    as I told before, I was able to start Luminar 4.3 only as Administrator.
    Creating the Folder as described in that post let me start Luminar as user.
    So I went to C:\Windows\System32\config\systemprofile\AppData\Local

    Then I created a folder named  TileDataLayer

    Opened it and inside I created another folder named Database.

    The funny thing is I didn't found any file after starting Luminar, so I don't know what's the use of that folder.
    Of course, my Luminar seems to work now.

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    Norbert Froeschl

    Funny thing. I just realized that behind the splash screen there was a dialog box with the catalog migration notice and the OK button. But it was behind the splash screen. 

    But I also created that magic folder.

     

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    Marco Callegari

    I got that popup when I removed the newly created catalog and I opened my old one. But after migrating, I still had the hangs. So I'm not sure it was that.

    Someone's telling that the folder works just for a day... tomorrow I'll check to see if my Luminar still hangs or not.

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    Member

    It may just be me but having got 4.3 up and running I tried to use the sky replacement tool but it didn't work very well (to say the least). Tried it on another photo - same problem. Then thought that enough was enough so reverted back to 4.2. All working well again now.

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    Marco Callegari

    nah, mine is hanging again.
    I can use it only as administrator.

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    Marco Callegari

    the sky replacement seems okay for me

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    Luiz Paulo

    Tried it all to no avail... even using administrator rights. The folder thing works for some hours and then nothing, freezes at open screen. I even uninstalled my 1080Ti to avoid any video drivers incompatibility and running with the embedded video card of the CPU (Intel UHD Graphics 630) but nothing so far.

    Condering the large number of systems with issues I don't think it is a configuration problem but rather a use rights (creating or moving folder / files). I would bet on this to begin my search. Another clue for it is that some os us (not me) were able to start using Administrator rights, even if it does not work for long.

    Hope we can find the issue asap. For now I will stay with my reverted 4.2 version.

    Cheers

    Speed  

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    Steven Jackson

    I have two machines, one a laptop w/ 32 GB RAM, a SSD drive, and a fairly high speed Xenon processor, the other a new desktop w/ 64 GB RAM, a SSD HD and a high speed AMD Ryzen processor. Both are running the SAME version of WIN 10 Pro. They are configured the same (as close as I can get them). The laptop updated to ver 4.3 with no problems. The stand alone and PS plugins work, and the speed is OK (not fast, but OK). The desktop exhibited the hangup at the splash screen. Tried all the suggestions - it will boot most times setting the comparability mode to WIN 8, and running as admin. - but it runs like crap, and slowly. The PS plugin will not load (but it wouldn't in ver 4.2 either). I have full backups of both versions (including the old & new catalogs) and have been trying various "fixes" with no luck. If I can identify what is different between the 2 systems, that may provide a clue. I have eliminated all AV and anti-malware software, firewall, etc. I have not selectively eliminated startup services, but I may if I have time to waste.  This software needs a fix from Skylum.

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    Miguel Fernandes

    Steven, I would think about the videocard. The situation seems to me to point out how the catalog management system and other functions interact with the GPU, in search of better performance. I think the issue is in that direction. 

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    Steven Jackson

    Interesting thought. The one that doesn't work has a NVIDIA GeForce RTX 2070 SUPER w/ 8GB RAM. It runs other software like skunk. Current drivers.The other box (that ver 4.3 works on) also has an upper end mobuie nVidia card.  If that's the problem, there is nothing I can do about it.

     

    .

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  • I had this issue only on the notebook (Celeron, 6GB RAM / shared video memory). On the desktop (i5, 16GB / dedicated gfx) Luminar 4.3 is running well without any problems

    Increase of the pagefile size on the notebook worked for me

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    Setiawan Kartawidjaja

    Set compatibility as Win8 works.

    Also, Run as Administrator can help.

     

    But only happening in one system only (ASUS ROG). In my other system, i950, works without trouble.

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    Stephen Ireland

    installed 4.2 from the link and that will not open   Database opening failed any help, please?

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    Stephen Ireland

    up and running in 4.2 thank you.

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    Member

    Can the last patch not just be rolled back please? I have tried all of the above steps and cannot get it to load. I only just purchased this and its not working since the patch. 4.2 also does not work with the previous steps. 

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    Jamie Starling

    After doing the following - 

    1. Right-click on the Luminar icon.
    2. Go to Properties > Compatibility.
    3. Enable 'Run this program in compatibility mode for: Windows 8' checkbox.
    4. Press 'Ok'.

    The program now runs.. However, it is externally slow to launch. I timed it - and from within photoshop clicking on Filter->Luminar 4 takes 30secs to launch.  I can render out 4K videos in less time.  

    Is there anything that can be done to speed up the launching of the program? I am running it from an SSD drive, on a 12core machine, with 64GBs of Ram.  It is not a hardware problem. 

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    Ismael Yécora Hurtado

    In my case, I've solved this problem running the program as administrator, changing the properties in the Luminar 4 direct access. Once this properties were set in this way, in the following run of the program, showed me a little window with the message "Data base migration needed". When this happened, I pushed the button accept and the program opened well. I've tried to run Luminar as normal user after this, and opens normally too.

    I hope this would be useful ... for me, with the other methods I had no results.

     
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    Michael Eicher

    Hi everyone,

    is there a solution visible at horizon?

    Someone stated here to have found the "database migration needed" Box behind the splash screen, and so luminar hangs while waiting for the click. How difficult could it be for the skylum programmers to bring it to front?

    Is skylum really working on a solution?

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    Kate Williams

    Hi guys, 

    I'm grateful that you keep sharing what helped in your case. 

    I've already updated the top post and added compatibility mode as one of the possible solutions. 

    We're actively looking for the permanent fix right now and will be sure to make it available ASAP. 

     

    More artists have reported in tickets today that on their end the issue was resolved by disabling the security software or allowing the app through it. A lot of Luminar copies were affected, in particular, by Avast. 

    Thus, if you have the Avast antivirus/ firewall, try switching it to private mode additionally. 

    Besides, please download Process Explorer via the link below and with its help kill all processes related to your antivirus / security software:
     https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

    It would also help us a lot if, apart from the data requested in the top post, you could provide the screenshot from the Process Explorer. 

     

     

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    John Hummel

    I found out what was causing this issue for me. Turns out it was the new "feature" in windows 10 build 2004 called "Hardware accelerated GPU scheduling". After disabling this and having luminar open in administrator mode, I havent had a single hang.

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    Member

    OK Kate,

    Tried the following:

    Installed Luminar 4.3 on a machine running only an updated version of Windows 10 (including Windows Defender). Installed and ran perfectly. No issues, none what's so ever. 

    Upgraded Luminar 4.2 to Luminar 4.3 on a machine running Windows 10 plus the usual software (Affinity Photo, Office, etc., etc) but without replacing Widows Defender with another Antivirus (i.e. just Windows Defender). It installed and ran perfectly (tried it our several times with several different files). No issues, none what's ever. Then installed Avast and then tried to run Luminar 4.3 again but it hung on the splash screen. Funnily enough Task Manager could not find an instance of Luminar running but Process Explorer could and I was able to terminate the process.

    Repeated the previous procedure but using BitDefender rather than Avast as the replacement for Windows Defender and encountered no problems. Luminar ran without issue. Unfortunately for me BitDefender and my system just don't get on well.

    So it looks like I have a choice of either Windows Defender and Luminar 4.3 or Avast and Luminar 4.2. Suppose I could try AVG but is it worth it.

    So in summary it appears that as I said a couple of days ago - Avast and Luminar 4.3 just don't like each other.

    Oh well, time for a beer. Good Evening from a sunny South Wales.

    PS: Following on from John Hummel's post I tried running Luminar 4.3 (as Administrator)  with Avast as the antivirus. Did not have Hardware accelerated GPU scheduling enabled. Alas no luck still hung on the Splash screen. 

     

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    Marco Callegari

    I had too the GPU acceleration on Windows, but to be honest I don't remember if I activated it before or not the Luminar Upgrade.

    Now I removed it. Also I removed the start as Administrator from the App...and.. it works!

    Now I'll do a reboot to see if it last a bit ;)

    BTW, yesterday I edited some pics... maybe working on the catalog could fix the problem?

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    Marco Callegari

    I did a reboot and it still works. Yayy! :)

    I use Sophos Home Premium as AV and it's not blocking Luminar.

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    Luiz Paulo

    We must keep in mind that a zero-defect complex software is not only unattainable but also unpayable. But I do agree also that it is too widespread and could have been caught with better beta testing. I hope they find the fix shortly.

     

     

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    William Brooks

    I'm running AVG (not Avast) and Luminar 4.3 hung on the splash screen even after adding it as exception to AVG.  I reverted back to 4.2 which is stable and have had no problems since.  I hope this problem is resolved quickly as the software really is excellent.

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