Luminar 4 hangs on the splash screen after the update: solutions
Answered
Hello Everyone,
We're currently investigating this issue and we will do our best to provide a solution.
Please, kindly try the solutions listed below if you're facing this issue:
First, please try the following solution:
- Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
- Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
Please make sure to do that for all the security software you have on your computer.
If you have the Avast firewall, try switching it to private mode additionally.
Besides, please download Process Explorer via the link below and kill all processes related to your antivirus software:
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
If none of these help, please perform the following steps that may help resolve the issue:
1. Reboot your PC.
2. Uninstall Luminar.
How to uninstall an app on Windows 7 (click this text to open link).
How to uninstall an app on Windows 8 (click this text to open link).
How to uninstall an app on Windows 10 (click this text to open link).
3. Clear your registry:
- Visit https://www.ccleaner.com/ccleaner/download?pc
- Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
- Once the download has finished, launch the file and install CCleaner on your computer.
- Launch CCleaner.
- Click Registry on the left.
- Click Scan for Issues in the lower left. Wait for the scan to finish.
- After the scan has finished, click Fix Selected Issues in the lower right.
- Close CCleaner.
4. Type %appdata% in Search (folder Roaming should open).
Find the folder “Luminar 4” and rename it to "Luminar 4 old". Please note that this folder contains your license for Luminar 4, as well as your Custom and downloaded Looks. You will be later to access them later if necessary.
5. Go to Pictures folder and rename the folder called "Luminar 4 Catalog" (if you have your Catalog anywhere else, find it and rename it to "Luminar 4 Catalog old").
Open the folder and locate the file with .luminar file extension. Change the name of this file to "Luminar 4 Catalog old" as well.
6. Reboot your PC.
7. Download the latest version of Luminar from here: https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.exe
- Right-click on the Luminar icon.
- Go to Properties > Compatibility.
- Enable 'Run this program in compatibility mode for: Windows 8' checkbox.
- Press 'Ok'.
If the steps above don't help, could you please let us know your hardware configuration and send it via https://skylum.com/support?
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file (you can choose any you like), save it somewhere where you can easily find it and attach this text file to your reply to the contact form.
N.B. The links are clickable and show the screenshots that can guide you, if necessary.
Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8
Besides, please send us event logs:
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your reply to the contact form https://skylum.com/support
If nothing helps, you can install Luminar 4.2.0 following the link below.
https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline_420.exe
We will do our best to fix this issue asap.
-
Hallo Erwin,
habe den gleichen Effekt auch gehabt.
Habe dann die einzelnen Ordner in der Rasteransicht 1x langsam durch gescrollt.Datenbank und Vorschau-Darlehen gehört auf ein sehr schnelles Laufwerk.
Da wurde wohl beim Update auf 4.3 die Datenbank nicht ganz konvertiert..
Bei mir hat es geholfen. Geht jetzt zwar immer noch zäh aber deutlich schneller.
Gruß
HP -
Hallo Johann-Peter,
danke für den Tipp ... hab ich schon probiert, hat nicht geholfen. Auch das Löschen des Preview Caches hat nichts gebracht ... es scheint so, als ob 4.3 die selbst erstellten Thumbnails nicht mehr verwenden kann.
Zum Probieren hab ich jetzt auch mal eine neue DB erstellt ... da kommen jetzt gar keine Thumbnails ...
Angeblich arbeiten die gerade an einer Lösung.
Danke
Erwin
-
Läuft bei mir nicht - bzw. 1x dann nicht mehr
-
I too have been having issues. I found in Windows, going to add/remove programs, click uninstall where an option to repair Luminar 4 comes up, choose repair and once repaired it worked fine.........until you close the program, then you have to do it all again.
Just followed the suggestion at the top to turn off Windows Firewall and this has allowed me to open Luminar 4. Will keep fingers crossed and see if it still opens tomorrow! -
After the update I could start the program once, next time it stopped at the splash screen. Tried to delete the catalog folder, and the program could start, but only one time. Then I changed the Compatibility Mode to Windows 8, and Run as administrator, and it works now every time.
-
I found a way to resolve luminar 4.3 start-up hang way, first uninstall the previously installed Luminar 4, clean the registry thoroughly using WiseRegistryCleaner software, restart the computer after cleaning, then install Luminar 4.3, restart the computer after installation is complete, and work properly. It appears to be a registry problem.我发现了解决Luminar 4.3启动时挂起途径，首先卸载先前安装的Luminar 4，使用WiseRegistryCleaner软件彻底清理注册表，清理后重新启动电脑，然后安装Luminar 4.3，安装完成后重新启动电脑，正常运行。看来是注册表问题。
-
Regrettably, William, I think you must be right. More than a month in, and still no further forward! I actually tried again today, as I had updated Windows 10 to version .450 as mentioned by Barrie but, guess what, it still hangs!
How many disgruntled customers will they lose? Do they care?
-
William Brooks I had the exact same feeling this morning. I'm getting along with the rollback to 4.2 for now. Lightroom plugin works fine, PS plugin will work once after starting PS then, if you want to use it for a second time it just hangs and you have to shutdown PS via Task Manager.... But it's workable... I guess this is life for the foreseeable future.
I just can't believe they continue to sell it. That's probably more unethical than vaporware... selling something that doesn't even work.
-
I won't echo the criticisms being voiced - suffice to say I agree with them all.
It would be nice (but a dream) if the Luminar CEO came on this forum and explained what was happening!
The good news is that eleven days ago (apparently I thought that it was longer) I reported that I had reverted to 4.2
When Barrie (6 days ago), reported that, following that day's Windows 10 update, Luminar 4.3 was working for him, I decided to update. I cleaned out caches etc using CCleaner, updated to Windows 10 1909 and clicked the button in the pop-up window inviting update and waited. Things happened and I had a fully working Luminar 4.3 installation!
The details - Windows 10 Pro. Version 1909 OS build 18363.1016.
AMD Ryzen 5 2600X with 8GB RAMI then updated Windows 10 on my laptop and installed a copy of Luminar 4.3 (which had never had Luminar installed on it). That works as well.
The details - Windows 10 Home Version 1909 OS build 18363.1016
Lenovo Ideapad 320 Intel i3-7100USo I appear to have two problem free installations.
The slight worry that I have is that there is a pending update on the desktop (Version 2004). Hopefully this won't upset things.
If so I'll report back.
Andrew
UPDATE - Have installed W10 2004 OS build 19041.450 and all still works on the desktop
UPDATE 2 - To use Luminar 4.3 as a plugin for Affinity Photo see this post
https://community.topazlabs.com/t/affinity-photo-and-luminar-4-3/15684 - it works for me. -
I have a simple question.
The complete Adobe CC suite runs smoothly here.
Clip Studio Paint EX runs smoothly here.
Reallusion Pipeline System (CC, iC, iC3DX, CT, CTA4) runs smoothly here.
Poser Software runs smoothly here.
Daz3D runs smoothly here.
ON1 PhotoRaw 2020 runs smoothly here.
Corel Graphics Suite (Yes, I'm old enough) runs smoothly here.
High-Logic MainType runs smoothly here.
A good collection of plugins from Akvis, Alpha, JixiPix, Topaz Labs, Anthropics, Redfield, Richard Rosenman etc etc etc. runs smoothly here.
Sketchup 2018 runs smoothly here. Art Rage, Inkscape and Gimp run smoothly here.
All other Skylum software runs smoothly here.WHY THE HELL the problem with Luminar 4.3 would be mine? Someone can answer me?
-
Oh, it's a problem with cleaning the Windows registry. Okay, why can't Skylum itself schedule a general cleaning of the registry in the Luminar 4.3 installer itself? Yes, it is a problem to rename and delete folders, backing up the catalog. Very well. Tell me why can't Skylum itself provide these maneuvers in its installer? Why does the task of laying the red carpet for the installation of Luminar 4.3 fall on my paying user shoulders? Why does no other software require so much care from me, so much caress, so much love, so much attention, like a newborn baby?
-
I'm not sure that this is only an issue with registry cleaning. Maybe there are other circumstances that trigger this strange behaviour with hanging splash screen or even not being able to lauch the application at all. People have experienced different issues. But I also believe that Skylum could do a lot better in rolling back an installation process that doesn't end successfully. And one must come to the conclusion that they actually don't have a clue why all this mess came up. This is strange.
What I really don't understand is, if Skylum believes that there is somebody among their user base who, as a professional phototgrapher is dependent on this application and still is having this issues, why don't they inform them about their advancements in searching for the root cause of this problem(s). And even if they haven't found the root cause yet, it's helpful to know what they've looked into so far.
In the end, people need to have an idea when they can expect a fix or a workaround that reliably works for them.
Even when Luminar is working for me for the last 3 weeks, I must say I'm not confident that it still will work the next day. To get back confidence one must konw why things went south, I think.
I see and appreciate that they are trying to help. But I wouldn't consider these suggestions as being a solution, just as a quick temporary help.
This became longer than intended, sorry.
-
I am feeling quite insulted, this is a total attack to the human intelligence...
I have got this issue now for quite long, I have follow all the instructions out there (Official and unofficial) and there is the same issue. Yes!! the instructions works but, the very next day you open an image in PS, you decide to work the skies in Luminar, launch Luminar and there it is again stuck. So, here we go again... Follow all the instructions, waste 20min of precious editing time to solve the problem, edit happy with the amazing results but, if tomorrow you want to use again the software, you have to count with the 20 extra minutes to do all this crap again...
So, I have got to the conclusion that you guys got a serious trouble and you are not able to solve it, then you are selling us here instructions to solve a problem that it is YOURS not ours!! = Insult to the human intelligence since I have pay for a software that I have to FIX MYSELF each time I want to use it. -
Hi Daniel,
I'm sorry that our instructions didn't help to fix the issue for good.
As soon as we have a definite solution, we will be sure to update this post.In the meantime, you can revert to the previous version that can be downloaded from the link below:
https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline_420.exe
Please sign in to leave a comment.
Comments
475 comments