Luminar 4 hangs on the splash screen after the update: solutions
Answered
Hello Everyone,
We're currently investigating this issue and we will do our best to provide a solution.
Please, kindly try the solutions listed below if you're facing this issue:
First, please try the following solution:
- Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
- Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
Please make sure to do that for all the security software you have on your computer.
If you have the Avast firewall, try switching it to private mode additionally.
Besides, please download Process Explorer via the link below and kill all processes related to your antivirus software:
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
If none of these help, please perform the following steps that may help resolve the issue:
1. Reboot your PC.
2. Uninstall Luminar.
How to uninstall an app on Windows 7 (click this text to open link).
How to uninstall an app on Windows 8 (click this text to open link).
How to uninstall an app on Windows 10 (click this text to open link).
3. Clear your registry:
- Visit https://www.ccleaner.com/ccleaner/download?pc
- Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
- Once the download has finished, launch the file and install CCleaner on your computer.
- Launch CCleaner.
- Click Registry on the left.
- Click Scan for Issues in the lower left. Wait for the scan to finish.
- After the scan has finished, click Fix Selected Issues in the lower right.
- Close CCleaner.
4. Type %appdata% in Search (folder Roaming should open).
Find the folder “Luminar 4” and rename it to "Luminar 4 old". Please note that this folder contains your license for Luminar 4, as well as your Custom and downloaded Looks. You will be later to access them later if necessary.
5. Go to Pictures folder and rename the folder called "Luminar 4 Catalog" (if you have your Catalog anywhere else, find it and rename it to "Luminar 4 Catalog old").
Open the folder and locate the file with .luminar file extension. Change the name of this file to "Luminar 4 Catalog old" as well.
6. Reboot your PC.
7. Download the latest version of Luminar from here: https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.exe
- Right-click on the Luminar icon.
- Go to Properties > Compatibility.
- Enable 'Run this program in compatibility mode for: Windows 8' checkbox.
- Press 'Ok'.
If the steps above don't help, could you please let us know your hardware configuration and send it via https://skylum.com/support?
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file (you can choose any you like), save it somewhere where you can easily find it and attach this text file to your reply to the contact form.
N.B. The links are clickable and show the screenshots that can guide you, if necessary.
Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8
Besides, please send us event logs:
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your reply to the contact form https://skylum.com/support
If nothing helps, you can install Luminar 4.2.0 following the link below.
https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline_420.exe
We will do our best to fix this issue asap.
-
Margret Bright, the test build works for me! Ran as administrator. No splash screen lock! Hallelujah
Windows 10, 2004
Build 19041.508
-
Chris Brown - what is the test build you are referring to? Is that a Skylum build?
-
Martin Ische - should the version number after install of the new test build still show 4.3.0 (6886)?
-
Martin Ische - meaning your version # now shows 4.4.3.0 (6886)?
-
Martin Ische Clarifying a bit - the new test build zipped file is Luminar_4_430_6886.zip
When I click on the Luminar 4 menu Help, then About Luminar 4, it still shows the software version number as 4.3.0 (6886).
-
Thanks Martin Ische for your responses. I thought the new software version menu in Luminar 4 might reflect the version 4.4.3 version number.
The really good news is that the test build is working for me.
-
La versión de prueba, de momento funciona, pero sigo con el problema de que las fotos tardan mucho en cargarse o se quedan en negro cada vez que avanzo por las imágenes estas desaparecen y se vuelven a cargar de nuevo. Es autentico problema, pues cuando tengo que vorver a una foto anterior tengo que esperar a que se cargue.
-
It appears to be working for me too.
However, I would like some clarification.
This is a "build" of Luminar 4.3 which is sitting on my PC in the folder that I unzipped the file into, not an "installation" into Program Files which has updated / overwritten Luminar 4.2. Presumably I should uninstall Luminar 4.2 as they won't run in parallel.
Is it Skylum's intention to produce a new installable version based on this "build" version which would then install into Program Files?
Or, are we all expected to purchase Luminar AI?
-
Is this what they told you?
- 30 minutes ago
@Gordon Henry - this is a test build giving us early access and helping Skylum test it on more systems. They will package it up in an official update when they are sure it doesn't cause other problems."
-
This is not a "build". So, there is not install file.
First, I would uninstall any version of Luminar you currently have. Then if you download the .zip file, unzip to a new folder. I created a Luminar folder in my Skylum folder (next to my Aurora HDR). Then I found the executable, right clicked it and checked off to run as administrator. Then when I double clicked on the executable, version 4.3 opened, seamlessly.
I haven't dared try getting to it from Capture One yet, but that will come tonight.
I imported a folder and was able to work on photos. Pretty quickly as well, I might add.
-
The download is a portable app, which is great. No mucking around with my registry. Luminar 4.3 has always worked for me, but just out of curiosity, I fired up the unzipped download. No hang. Looks fine. I didn't fool around with it, because I didn't want to overwrite anything from my install (skies, catalog, etc).
-
Don Evans Photography Help answer:
After running first time, the test build will ask you to do update for PS plug-in. Click Yes and next time I tried from PS, it will automatically goes to this test build.
-
Just sharing, here's the condition in one of my system (ASUS ROG):
With newly-released test build 6886 now installed, I can properly run it.
The previous L4 4.2.0 build
However, since this is 'test build' where I instructed to unzip to separate folder, and Photoshop plug-in maybe affected to go to this separate folder - it is important to able to 'relink' again once the future official update build of L4 4.3.0 (after 6886) released.
-
I had got the 'old' Luminar 4.3 to work by setting Bridge, PS, and Luminar all to 'run as administrator'. Last night I extracted the test build to a folder on my desktop and copied across (overwrite) the files to the existing Luminar folder. I then started the Luminar test build .exe once as administrator with no problems. I have now removed 'run as administrator' from everything and the test build works as both a standalone app and as a plug-in to PS. Hope it stays that way...
That said, I'm not a techie, but I am very curious as to what caused the problem in the first place and so why it affected people in different ways and why it was so hard to pin down...
-
Amigo, o mesmo -- exatamente o mesmo -- acontece comigo. Ontem, procurei o suporte da Skylum, descrevi o problema em detalhes, mandei um TXT com mais de 1Mb, contendo TODAS as informações do meu sistema. Veja a resposta que recebi. Não sei se é caso de rir ou de chorar. ES UNA BROMA, ESTO DE SKYLUM!
Veja você mesmo
Ou seja, o suporte tem a desfaçatez de me perguntar se a minha libray era demasiado grande! Se o meu sistema era demasiado lento... Esto es una broma!
A base de dados, a biblioteca, a pasta em questão tem 12 mil fotos em resolução de Instagram. E isso JAMAIS foi problema para o Luminar 4.2. Por que será que a geração e manutenção de Thumbnails se tornaram subitamente um problema?
Ou é má-fé ou é incompetência. Ambos inaceitáveis.
-
Eis minha resposta:
Dear Victoria,
If I'm not mistaken, I have enclosed an exhaustive description of my system, both hardware and software environment. If you please consult this file, you will see that my settings exceed those recommended by Skylum.
The library in question is a collection of 12 thousand photographs in Instagram resolution - 72dpi, 1080x1080 or 1080x1350 px. Yes, it seems a lot. It really looks like so many files that no software would be able to manage, doesn't it? However, there was a very good software, called Luminar 4.2, for which so many photos in a folder never, never, never were a problem. This splendid software, this wonderful piece of technology calmly took care of all those pictures.
I wonder why replacing "4.2" with "4.3" may have caused such a complication, such difficulty, so many prerequisites for a smooth and fluid display of thumbnails. As I said, thumbnails don't just load slowly. They also DISAPPEAR as I scroll up and down. As if in a kind of deceiving game. The thumbnails are built, but they behave like rabbits: they run away. And, worse, every time I look for them in Luminar 4.3 (Jesus, how much difference a mere digit makes!) They refuse to appear, and when they do, just scroll the screen to behave like rabbits again. And again. And again.
I'm pretty sure that no screenshot is needed.Sorry for my bad English; I am Brazilian and I would like to master your language as well as I do mine.
Best Regards
Miguel Fernandes
(21) 9000-0000 -
Barry Buehler - apologies for the delayed reply. Time zones!
No, I wasn't told that by Skylum, just my deduction. A test build is used as a quick way to send out to a wider audience to check for bugs. I'm sure they will release a full installable update when they are sure it works for everyone. They don't want to go through another 4.3.0 do that?!!
Please sign in to leave a comment.
Comments
475 comments