Luminar 4 hangs on the splash screen after the update: solutions

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    Loïc Deschamps

    Hi all

     

    same issue for me !!! 

    i decide to re-install  my worskation from scratch

    my config :

    windows 10 pro / office / lightroom / photoshop / luminar 4.3

    That'all 

     

    same issue after, Luminar 4 don't lauch, stay on splash screen

     

    Support Luminar, what do you propose ? i try all solution, so i'm waiting a true support 

     

    regards

     

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    Setiawan Kartawidjaja

    When doing beta testing of other application, never been anything this worse... my gosh - this is totally long...

     

    yeah - I already joined the Luminar referral program too, and ready to post about it... but, I won't do it until this issue fixed... I still have a responsibility to share a steady application!

     

    Hope everything is good in Skylum....

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    Robert Simoneau

    I looked through my error logs, then searched these forums. This error has been around for more than 5 months as can be seen at https://community.skylum.com/hc/en-us/community/posts/360007885000-Luminar-4-crash

     

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    Erhard Markscheffel

    Skylum probably has no time to support a product that you have already sold. Because there is a new product coming.

    https://skylum.com/luminar-ai

    Outrageous business practice :(((

     

    Great progress :(((

    Luminar 3 and before -> 5 simultaneous installations
    Luminar 4 -> 2 simultaneous installations
    Luminar AI -> 1 installation, a second one for an additional charge

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    Don Evans Photography

    Well, I suppose the article from FStoppers this morning likely explains why there is nothing being done about the 4.3 issue.  It appears that they are planning on abandoning the current Luminar software and replacing with Luminar AI in the late Fall of this year.  Love the quote from the CEO in this article.  "LuminarA​I​ will help make image editing easier for everyone. We’ve removed the boring and difficult parts of photo editing without sacrificing creativity. L​uminarA​I ​will be a great tool in a creator’s workflow. They can focus on great results — not on the process of editing.

    The problem is, currently we are ALL focused on the "process of editing"...

    https://fstoppers.com/apps/skylum-wants-completely-reimagine-editing-luminarai-514610#comment-thread

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    Luiz Paulo

    As someone with a somewhat large experience in managing software development I understand what Luminar is going trough. When a software goes rogue right at the beginning pressure mounts and it is hard to manage and keep focus on the issue but rather the pressure is to fix it as fast as possible. In an environment like that managing must isolate developers and all technical personal to do the right thing and follow the best procedures in finding the root cause, fix, test and only then distribute the fix. Keep trying to have a quick solution most of the times do not work (it would have been fixed already if it was easy) and make customers frustated worsening the mounting pressure.

    I think Luminar has a great development staff since the software is amazingly complex and works pretty well (talking about version 4.2). It is important now that management contribute to create a good and peaceful environment for the developers to find and fix the problems.

    I would do that by acknowledging clearly that there is a problem, a hard to fix one, for sure; stopping selling and offering upgrades, not setting up a firm date to have it fixed and, offering money back and/or a good discount to anyone affected by the issue. I

    On the developer side, establish a deadline when all installation module would be thrown away and begin again from scratch. It is costly, for sure, it will hit Luminar numbers but, sincerely, insist in what is not solving the issue after months of trying will not only frustrate the company efforts but most importantly customers, and we can see it happening already on the forums.

    I hope they can find their way out. Luminar has helped me - and quite sure a lot of us - to have a better outcome in our edit efforts and I (we) want it to continue getting better with new releases (hopefully with more beta before).

    Not trying to ease Luminar responsibility but Windows is a hard environment to develop due to its open nature and a myriad of hardware and software pieces interacting. 

    Editing:  Just read the preceding post and it seems that they are doing it already. If they get to the point that the version is unusable then go for a new one is painful but less costly for Luminar and us, customers. Just hope they do a lot of more beta testing and I would even request the help of present Luminar owners offering them a good discount or other perks to participate in the beta phase. 

    Cheers

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    Michael Eicher

    Does anyone in this Forum think, that Luminar AI contains the hanger on splash screen too? If the 4.3 problem will not be solved, does anyone trust Skylum that the new version will be better?!

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    Elena Blum

    Luiz is absolutely right! The team is working on investigating the issue and on finding the solution. Our users are our most important priority, so, we always provide several options on how to improve the situation if you are among those who are faced with this particular problem.

    Furthermore, we plan to ship compatibility and performance updates for Luminar 4 for another year after LuminarAI is released. We won’t charge anything for these updates.

    Luminar 4 will continue to run for many years beyond that (as long as your computer meets Luminar 4’s system requirements).

    LuminarAI, though, is a new product. It is an alternative to traditional photo editors in general, which will be released by the end of the year. You’ll have a full 30 days after the product ships to try out LuminarAI and see if it suits your needs.

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    David Quillman

    Well Luminar is promoting their new software and Luminar 4 will loose it's support over time. So that's probably why they aren't fixing 4.3

    I'm tired of waiting for the fix and have now created a support ticket.

     

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    Don Evans Photography

    Elena Blum

    When you say that we will be able to run Luminar for many years as long as our computers meet Luminar 4's system requirements, will those system requirements include us having to turn off Windows Defender Firewall, turning off our anti-virus software and killing all processes related to our antivirus software and starting Luminar in Admin mode?

    Just curious...

     

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    Miguel Fernandes

    Well ... You know about my sarcastic approach to this issue. I believe, however, in sarcarsm as a mere tool of provocation. Sarcasm is good when it leads to good results. Now is time to give that up and talk seriously. As customers, none of us want the "Luminar" business to be unsuccessful. The strength and success of the "Luminar" brand is our success and our strength, we who have already invested time and money in it. What I hope, with all my heart, is that Luminar AI can be a new stage, overcoming the current impasse. With the same sincerity, I affirm that the best procedure in branding would be for the company to adopt a separate pricing policy for the members of this trend. If I were the CEO of a company with a powerful brand like Luminar, I would conduct myself generously towards those who, despite suffering the hardships of an unfortunate moment in the brand, remained faithful to it. I believe this is worth something. In any case, whatever the company's ethical-marketing procedure, I still respect the Luminar brand and I still expect, both from its products and from its team, the excellent usual results. I'm still in. And I intend to pre-order Luminar AI.

    (Sorry for Google Translator)

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    Erhard Markscheffel

    Is there a problem with Windows 10 version 2004 ?

    At the end of June 2020 I upgraded from Windows 10 version 1909 to version 2004.

    With version 2004 there were quite a few crashes (blue screen) of my PC, problems with the notification center etc. in the following months.

    And Luminar 4.3 got stuck in the splash screen despite various workarounds suggested here.


    Because of the many problems with Windows 10 2004 I downgraded to Windows 10 version 1909 the day before yesterday. For this I used an image of my Win 10 1909 system before the upgrade to 2004.

    After the successful recovery to Win 10 1909 I started Luminar 4.2 and did the offered online update to 4.3.

    The online update was successful and now Luminar 4.3 starts without any problems and runs on my Windows 10 version 1909 system without hanging in the splash screen.

    I have tested Luminar 4.3 for almost 3 days now, started it several times per Windows session, added folders to the catalog.
    No problem, Luminar 4.3 runs.

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    Chris Brown

    There is no problem with Windows 10 version 2004. The problem resides at Skylum, for not upgrading their software to support the operating system it runs on.....

    I am running 2004 and LR / PS both work flawlessly. Amazingly, Aurora HDR opens and runs flawlessly as well. As does many of the trial software I have tried and am trying...

    YOU probably nailed what the issue is, but it not a windows issue.

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    Robert Simoneau

    I uninstalled Luminar 4.2, cleaned up with CCleaner, killed my Malwarebytes and Norton 360, and install Luminar 4.3 as admin. I then ran it once as Admin, and now it works every time as a regular user or Admin user. I am not sure what stopped it before, cause it worked great for days  I just hope it continues to work into the future.

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    David Quillman

    I contacted Skylum Support yesterday. They sent me an email with things to try.

    1. I edited the Windows Defender Firewall and Mcaffe so skylum and luminar pass through the firewall. I followed the instructions below.
    2. I made a backup copy of the Luminar Catalog 
    3. Rebooted
    4. Opened Luminar and updated to 4.3 with the prompt in Luminar to update to 4.3
    5. Rebooted
    6. I use 4.3 as a PS Plugin so I installed that as well.
    7. Now 4.3 works for me on my PC
    8. I hope this helps others.

    *One note I did not turn off Windows Defender Firewall or Mcaffe. I edited the settings.

    Have a Great Day

    Hi Dave,

    Thanks for reaching us about the issue.
    We will do our best to help you get Luminar up and running.

    First, please try the following solution:

    Please make sure to do that for all the security software you have on your computer. A great number of customers have already reported that it helps.  Also, please specify which antivirus software you're using

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    Member

    I've just tried on what Dave's steps. As stand alone, it passes splash screen then hang. As PS and LRC plugin, it's still hangs at splash screen. It seems this way can not solve the problem for all. Then I've reverted back to 4.2, it works fine.

    I'm quite surprise why Skylum drags this problem too much long time? It shouldn't do or modify anything on the system. It should be easily installed or updated as normal.

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    Miguel Fernandes

    It's not about you or me be able to fix that issue, for our efforts, skills and knowledge. There is a solution, which would not even be complicated. In one way or another, each of us, with the necessary patience and time, can come up with a solution. That is not the point. What we have here is a matter of principles. You don't buy a car to get home, open the hood and look for the defect. Yes, maybe you can fix it by yourself. But this is not our way of living, this is not the way we sell or buy; this is not the relationship we want between us and our suppliers. We want TRUST. Again..

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    Gerhard Tomann

    Es ist uns betimmt schon klar, was hier passiert. Skylum entwickelt eine neue Software Luminar AI um sie zu verkaufen und wir, die wir diesen Fehler bei der 4.3 haben - seit mehr als einen Monat haben - sind da natürlich nicht die gewünschte Zielgruppe. Offensichtlich haben nicht alle User das Problem, das uns hier so quält. Also ist nur ein kleiner Teil der User betroffen (oder auch großer?). Daher sind wir auch nicht das vordringliche Problem der Entwickler. Und vielleicht wird durch die neue Version der Software der Fehler gar nicht mehr auftreten? Also warten wir das mal ab - denken die bei Skylum. Es wäre da aber nur recht und billig da über eine Entschädigung für dieses Ungemach an die betroffenen User nachzudenken. Für mich persönlich hat Skylum mein Vertrauen vollständlich verloren. So lange einfach nichts zu tun außer zu versichern, dass man rund um die Uhr an dem Fehler arbeitet und dann still und heimlich eine neue Software zu entwickeln ist glaube ich nicht die feine englische Art.

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    Member

    Gerhard Tomann Skylum are an American Company, not British.

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    Miguel Fernandes

    好吧,我相信我们反过来并没有在这个论坛孤立的范围之外有效地表达我们的愤慨。 无论如何,在我看来,显然有认真的公司。 还有Skylum。

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    Gerhard Tomann

    Member Es handelt sich hier um eine Redensart und nicht um den Standort von Skylum! Die Redensart bezieht sich auf die früher sprichwörtliche Fairness im Bereich des englischen Sports. Und gemeint ist, dass diese Fairness Skylum nicht hat.

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    Barry Buehler

    These posts would be a lot more useful to me if folks said what version of Windows they are running.  Are the problems mostly with Windows 10 v 2004 or all versions?

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    Member

    Good point - I was doing the trial and today I'm hung at the splash screen.  I did recently upgrade to Win10 2004 on 9/5 so that could certainly be an issue.  I don't think I have tried to use Lum4 since just before that.

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    Member

    I'm running Win10 1909 on a Lenovo T490 ThinkPad and had to revert back to Luminar 4.2.

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    Xiao Ho

    I'm running Windows 7. 4.1 worked perfectly. I upgraded to 4.3 and it doesn't even get to the splash screen - absolutely nothing happens. Tried to roll back to 4.2, but that doesn't work either (unless there are some registry files or other things I need to manually delete to roll it back - I don't know, I'm a photographer, not an IT support person).

     

    So it doesn't look like it's exclusively a Windows 10 thing.

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    Johann-Peter Petz

    Hallo Leidende!

    Ich habe nach Update 4.3 nur im Kompatibilitätsmodus Windows 8 die neue Version starten Können.

    Ich habe alle, auch die zusätzlichen Updates WIN 10 prof 64Bit Version aktualisiert. Aktueller geht es jetzt nicht.

    Luminar 4.3 läuft bei mir stabil.

    Auch ohne Kompatibilitätsmodus und nicht als ADMIN.
    Zu Windows-Defender habe ich noch Avira + Malwarebytes Premium aktiv.

    Es funktioniert!

    Ich denke, es ist die Datenbank!?!
    Das neue Luminar AI geht hier scheinbar neue Wege. ??????????

    Warum ????????

    Grüße HP Petz

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    Johann-Peter Petz

    Sorry Leute,

    hier wird von Deutsch nach Englisch und zurück übersetzt..
    Wenn ich mein Posting lese, stellen sich mir die Haare!

    Forum Support: bitte eine akzeptable Lösung finden!

    HP Petz

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    Roy Blackwell

    I am running Luminar 4.3 successfully on two Windows 10 version 2004 machines (Intel CPU). I do have a third machine running Windows 10 version 2004 with an AMD processor. When I launch L4.3 on that machine, I see the splash screen for a few seconds and then it disappears. L4.3 does not show in the task list so I assume creased loading. I am not sure the cause of so many having this issue but I did see in another post somewhere that an update would be released within about two weeks.

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    Steve Daggar

    drastic, but it solved my 4.3 problem. Decided to do a reset of windows10, not particularly for this issue, but it did fix the problem. I installed 4.3 and it now launches fine stand alone and as plugin

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    Barry Buehler

    Having spoken to some Windows users in my camera club who had or did not have problems after going to Windows 10.  I decided that going from Windows 7 to Windows 10 should not be done via upgrade, but by a clean install.  My decision is not based just on Luminar, but problems in general.

    I have three Windows 10 machines and all were upgraded via clean installs (one because of a system drive crash).  This might not be the reason I have been relatively trouble free, but I think maybe it is.

    So, I recommend to friends: Format your system drive to get rid of all accumulated garbage and then install W10 from scratch.

    p.s. I am a PC "fiddler."  I try lots of software and do many installs and uninstalls.  I also have extra hardware (A/D converters etc).  iI have been running W10 on my desktop since it came out.  One thing I have noticed is that performance has not degraded over time as it did with previous versons of Windows.  With previous versions of Windows, I found it useful to reinstall every year or two.

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