Luminar 4 hangs on the splash screen after the update: solutions
Answered
Hello Everyone,
We're currently investigating this issue and we will do our best to provide a solution.
Please, kindly try the solutions listed below if you're facing this issue:
First, please try the following solution:
- Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
- Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
Please make sure to do that for all the security software you have on your computer.
If you have the Avast firewall, try switching it to private mode additionally.
Besides, please download Process Explorer via the link below and kill all processes related to your antivirus software:
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer
If none of these help, please perform the following steps that may help resolve the issue:
1. Reboot your PC.
2. Uninstall Luminar.
How to uninstall an app on Windows 7 (click this text to open link).
How to uninstall an app on Windows 8 (click this text to open link).
How to uninstall an app on Windows 10 (click this text to open link).
3. Clear your registry:
- Visit https://www.ccleaner.com/ccleaner/download?pc
- Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
- Once the download has finished, launch the file and install CCleaner on your computer.
- Launch CCleaner.
- Click Registry on the left.
- Click Scan for Issues in the lower left. Wait for the scan to finish.
- After the scan has finished, click Fix Selected Issues in the lower right.
- Close CCleaner.
4. Type %appdata% in Search (folder Roaming should open).
Find the folder “Luminar 4” and rename it to "Luminar 4 old". Please note that this folder contains your license for Luminar 4, as well as your Custom and downloaded Looks. You will be later to access them later if necessary.
5. Go to Pictures folder and rename the folder called "Luminar 4 Catalog" (if you have your Catalog anywhere else, find it and rename it to "Luminar 4 Catalog old").
Open the folder and locate the file with .luminar file extension. Change the name of this file to "Luminar 4 Catalog old" as well.
6. Reboot your PC.
7. Download the latest version of Luminar from here: https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.exe
- Right-click on the Luminar icon.
- Go to Properties > Compatibility.
- Enable 'Run this program in compatibility mode for: Windows 8' checkbox.
- Press 'Ok'.
If the steps above don't help, could you please let us know your hardware configuration and send it via https://skylum.com/support?
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file (you can choose any you like), save it somewhere where you can easily find it and attach this text file to your reply to the contact form.
N.B. The links are clickable and show the screenshots that can guide you, if necessary.
Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8
Besides, please send us event logs:
- Reproduce the issue.
- Press the Windows logo key + R.
- Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
- Click Application in the directory tree.
- In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
- Hold CTRL and click your left mouse button on each entry to select them both.
- Right-click on any of the two selected entries and click Save Selected Events.
- Name the file, save it, and attach it to your reply to the contact form https://skylum.com/support
If nothing helps, you can install Luminar 4.2.0 following the link below.
https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline_420.exe
We will do our best to fix this issue asap.
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Official comment
Hi everyone!
As a result of a long investigation, our techs have created a test built that has already helped some of our users get the splash screen issue resolved.
And I am here to share a link for it with you. Here it is:
https://downloads.skylum.com/luminar4/win/4.3.0/Luminar_4_430_6886.zip
You'll get a .zip folder with a pre-installed copy of Luminar. Extract the folder from the .zip. Make sure the files are extracted to a new folder.
Check out this page if you need help extracting the file:
https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files
After you've successfully extracted the folder, open it, locate Luminar4.exe, right-click it and click Run As Administrator.
I really hope it works for all of you!
Comment actions -
Same situation here. Tried different solutions (reinstalling, renaming catalog folder, disabling firewall and antivirus, etc, etc), and still not working. The best solution I've found is unistall Luminar and forget it. I´ve been having issues with all and every Luminar updates since version 3 and I don´t know what I was thinking when I decided to pay for Luminar 4. At least I won´t waste more money on this...
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Ok very strange thing. I deinstalled Luminar and removed all files and folders. Then I installed it unchecked the PS link and was able to work with it. After a reboot of the PC same old issu. Luminar 4.3.0 does not start. :(
But if you change the catalog name and reconnect Luminar to the catalog again it works.
But this is no way to work with it - sorry guys ... :( -
Hallo und danke für den Hinweis mit dem Kompatibilitätsmodus WIN8 - das hat funktioniert, alles andere (Neuinstallation, Administrator etc.) nicht.
Nachdem ich mutig geworden war und der Offline-Installer erhältlich war, habe ich auf meinem 2. Rechner erst einmal Luminar 4.2 deinstalliert, mit CCleaner alles bereinigt und dann 4.3.0.6175 neu installiert - es geht, auch ohne Kompatibilitätsmodus.
Fazit: Ohne Offline-Installer tut sich bei mir zukünftig gar nichts mehr - keine interne Update-Funktion, die regelmäßig Probleme macht.
Ansonsten bin ich seit Luminar 2018 Kunde, auch um eine scheinbar gute Alternative zum Platzhirsch zu fördern. Ich habe und werde allerdings auf absehbare Zeit Luminar nie wirklich benutzt, sonder nur gestestet mit einigen wenigen Urlaubsfotos.
Die ständigen Probleme bei Installatin und Update, die (in der Vergangenheit?) schlechte Performance, Abstürze, Inkompatibilitäten (was ist it dem alten Dateiformat?) etc. - Leute so geht das nicht!
Effizienz UND Effektivität - bisher hat sich noch jedes Unternehmen SELBST ruiniert... Ich hoffe, Ihr kriegt die Kurve!
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After the update, the program no longer works
An absolute cheek. After the update, the program no longer works. I uninstalled and installed it several times. Even if you want to play the old version again, the welcome window comes with version 4.3.0 (6175), which means that all my settings and my own collected sky and other pugins are gone. Tried everything for 3 hour
The support you get any automatic mails. Other than that, I don't understand strange entries in the Luminar log. Here installation and access spades are specified that do not work on my computer ... Did the programmer goofing off there?
Stack Trace:
bei Installer.Helpers.SerializeHelper.DeserializeXml[T](String value) in E:\Jenkins\workspace\Win_Installer\Installer\Helpers\SerializeHelper.cs:Zeile 27.
bei Installer.Helpers.WebHelper.GetXmlData[T](String url) in E:\Jenkins\workspace\Win_Installer\Installer\Helpers\WebHelper.cs:Zeile 76.
Message:
Error deserialization XML
Error deserialization XML
Fehler im XML-Dokument (0,0).
Fehler im XML-Dokument (0,0).
Das Stammelement ist nicht vorhanden.
Das Stammelement ist nicht vorhanden.
0
Comment actions -
Hello,
after deleting the app, i renamed the Appdata folder to .old , as stated earlier, and run the Setup as Administrator.
Then it said, the Evaluation Period expired. So i used another of my Liceses.
Luminar started in Version 4.3 and i had tu build a new Cathaloge. Everything was looking quite normal, until i quit the Program. Trying to start one again, i had the same trouble as before. It hangs at splash screen, no matter if run it as Admin or normal.
This is very very very annoying
regards
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Hi, thanks to Udo Dittrich, I think I found a solution that works for me. Just set the compatibility mode to Windows 8 and now the program starts. Too late though. I am very dissapointed with this program and won´t be using it any more.
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Update is working for me, but with a huge loss of performance. It seems that catalog got some kind of self-destructive behavior. The thumbnails are generated, but when I scroll the screen, they disappear as I scroll forward or back. This process culminates in an increasing slowness, drastic loss of performance, forcing me to close the program, which happens only after a minute or two, such is the delay of Luminar to respond to commands. I tried everything, including an exorcism session. Back to Luminar 3, until things get better ...
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However, when I run Luminar as a Photoshop plugin, the system behaves in an absolutely normal way, all functions are processed quickly. As a test, I accessed the plugin with a 3,000 x 4,500 px image and stressed the system, accumulating eight or nine transformations, which were processed quickly and returned to Photoshop the perfectly processed image. In other words, the issue seems to lie in the catalog system. When catalog is not required, everything runs normally.
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Had the same problem with Luminar 4.3 hanging on the Splash Screen but appear to have solved it.
Decided to uninstalled Avast (antivirus) which had appeared to interfere with the saving of the catalogue file in some way. After the interference the next time I launched Luminar it hung on the splash screen. It continued to do this despite several reboots.
I decided to roll back the Windows 10 system to a point just before I upgraded to 4.3 (I always back up the System Drive before installing or upgrading software).
Having restoring the system I removed Avast and rebooted twice I then installed a trial version of Bitdefender and configured the same. Then reinstalled Luminar 4.3 using the offline installer (mentioned above). All then worked as it should albeit somewhat slower than in version 4.2.
Having been using Luminar off and on for five hours all seems all seems stable if slower.
Hope my ramblings help. Good luck everybody.
[Edit]
Still running the morning after I did the above. However found that the erase tool won't work . Not at all! Fortunately I found that if you run Luminar as Administrator erase works just fine.
To run Luminar as Administrator permanently do the following:
Right click on the Luminar Icon. select Properties and then Advanced. Put a tick in the box and your good to go.
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Same problem as everyone else. Ran various suggested fixes; nothing worked. Going to revert to using LR and PS until Skylum come up with an update that fixes this issue.
Shame, because I only started experimenting with Luminar back in June and really liked it. Shows that you shouldn't rush out an update until you know its 100% stable.
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why did you guys put out a buggy update on a friday? instead of a monday so you have all week to fix the MAJOR bugs you've added instead of making us wait all weekend.
AT LEAST you could publish a link to go back to the older 4.2 version which worked fine.
Along with the hang on startup problem. the software now uses 80% + of the available 24GB RAM (it used to use about 40%) and my entire PC runs slooooow. the erase feature is also screwed up. instead of erasing the part I select it grabs random colors and fills in the area with garbage.
not happy.
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EDIT2: EDIT: WTH... went to close the program and upon launch it would only run the splash screen 🤦♂️🤬
EDIT: Guys, something just happened - maybe 3rd time lucky... I read on one of the other threads that you need to download the installer and run it as an administrator... I just did that and suddenly everything seems to be working! Fingers crossed it will keep on working.
Any updates? I downloaded a trial version 2 days ago and this worked really well, hence decided to purchase a key. I then realised that there was an update -- big mistake!!! Have I just wasted $89?!?
Followed the instructions on the pinned post - nada, zilch, zero! I will not go through that again till there is an official workaround.System: Win 10 Home 64-Bit; 32gb RAM; Intel i7-8700K Dual Core 3.70ghz x2 (and yes, it may be a little old but this works very well with Lightroom)
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Hi guys, we're sorry to hear that the issue persists. Our developers are working around the clock to find the root cause of the issue. As soon as we have a solution, we will let you know.
We'd really appreciate if you could provide our team with your system info and event by attaching them to your support request at skylum.com/support.
(You will find the instructions in Helena's post)
While we're investigating the issue, you can install the previous version of Luminar.
https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline_420.exe
You can also try following the steps outlined in this post: https://community.skylum.com/hc/en-us/community/posts/360009455080 -
It worked for me .... download the program 402 version.
Then uninstall the Luminar from the Control Panel programs and
features and also the two Microsoft Visual C *
(ideally list the programs according to the installation date).
I then deleted the Luminar Catalog in the images folder and
then reinstalled the downloaded program ...
that worked and then I didn't click the update -
Charles GreenI have just downloaded the file (https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline_420.exe) and can confirm that it is V.4.2.0(5577) as per installation. So far it is working and restarts after every closing. It is too late on this side of the pond to edit some photos and will update once I get a few going.
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Thanks JT. I rebooted my system to make sure Luminar 4.3 was fully uninstalled, reran the installer download from the link and I now have a fully functioning Luminar 4.2 back up and running
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Not happy done all stuff suggested - have sent of info yesterday wanted - eventually had to reinstall - but failed - today tried again and ( again used the exe file above) but it now wants me to buy or register ( again) - I note one person had used up their second licence code and it did not work - and I am not prepared to use my second licence code and have to argue the toss afterwards - Should I use it now - seems that I have flushed the licence out stored somewhere already. and if so and use it will I be guaranteed the second licence back?
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