Luminar 4 startet nicht mehr nach Update

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14 comments

  • Official comment
    Avatar
    Helena Carter

    Hi Everyone, 

    Please, refer to this post, we've listed some of the possible solutions here:

    https://community.skylum.com/hc/en-us/community/posts/360009453700-Luminar-4-hangs-on-the-splash-screen-after-the-update-solutions

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  • Avatar
    Margaret Bright

    Hi,

    Sorry to hear about the issue you have encountered.

    Could you please try restarting your PC and launching Luminar by right-clicking on the icon > Run As Administrator?

    If the issue remains, please get in touch with our support team with some additional information:

    1. Please let us know how much free space you have on your hard disc.

    • Open File Explorer. You can use the keyboard shortcut, Windows key + E or tap the folder icon in the taskbar.
    • Tap or click This PC from the left pane
    • You can see the amount of free space on your hard disk under the Windows (C:) drive. Send us a screenshot of this window, please.

    Besides, please send us a screenshot of your Virtual Memory settings:

    1. Right-click on This PC icon on your desktop, and then select Properties.
    2. Once you get to the window as shown below, click on the “Advanced system settings” link on the left.
    3. In the System Properties window, select the Advanced tab, and then click the Settings button under the Performance section.
    4. Select the Advanced tab and then click the Change button under the Virtual memory section.
      Please, send us a screenshot of the window that opens.

    You can submit a support request here: https://skylum.com/support

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  • Avatar
    Bruno F.W. Ristl, Bakk.phil.

    i did restart the PC several times.
    No help with admin rights.
    Free space 1,54 TB

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  • Avatar
    Bruno F.W. Ristl, Bakk.phil.

    OK - found an old version 4.2.0. Removed the 4.3.0 "update" crap totally, installed the old version 4.2.0 and skip the update message.

     

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  • Avatar
    Bruno F.W. Ristl, Bakk.phil.

    They will - I got mails from the support team. 
    Try to deinstall it, remove all files and folders, install version 4.2.0 - then it should work again.

    But this window is annoying it comes all the time ....

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  • Avatar
    Fred Meiser

    Luminar auf 4.3.0 nach Update startet das Programm nicht mehr. 

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  • Avatar
    Erwin Kargl

    Fred Meiser probier den Kompatibiltäts Modus: https://community.skylum.com/hc/en-us/community/posts/360009379179-Solution-for-me-How-to-start-Luminar-4-3-only-working-with-Compatibility-Mode

    @Skylum: provide a working Luminar 4.3.

    Erwin

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  • Avatar
    Fred Meiser

    es klappt nicht.

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  • Avatar
    Fred Meiser

    Luminar auf 4.3.0 nach Update startet das Programm nicht mehr.Was sol ich machen?

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  • Avatar
    Martin Ische

    Guys, what is this weird support, you have to stop it.
    On the computers of the people, who are all reporting here, all other photo editing programs run without any problems and perform well, also every update goes through without problems, no anti.virus software has to be uninstalled or system configurations have to be checked.

    Only with Luminar problems occur regularly and it's an imposition for all users that you abuse them as testers and then demand that they provide you with extensive information.
    This is extremely unprofessional and must be stopped urgently if you want to save your reputation.
    Your answer must be: sorry, we have not tested Luminar enough, we will check it and release an update as soon as possible.

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  • Avatar
    Roy Goetze

    ich habe das selbe Problem. Speicher ist mehr als ausreichend. Aurora startet normal.

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  • Avatar
    Kate Williams

    Hi Roy,

    Please make sure to try out the solutions outlined here:

     I've also located your request, our German-speaking agents will get back to you as soon as possible. 
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  • Avatar
    Siegfried Hornstein

    Ich hatte genau das selbe Problem.

    D. h. Luminar 4 blieb im Startbild hängen. 

    Bei mir war die Lösung den SD-Kartenleser vom Motherboard zu trennen.

    Der Fehler trat auf als ich mein Windows 10 neu aufsetzte und nun wohl andere Treiber für den Kartenleser verwendet werden.

    Also mal versuchen den Kartenleser vom MB zu trennen.

    Bei  mir läuft so Luminar 4 wieder in der neusten Version.

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  • Avatar
    Alexander EDER

    Hi,

    ich hatte das gleiche Problem.

    Mein 4.3.0 lief ohne Probleme für 2 Wochen.

    Dann blieb es beim STARTEN hängen.

    Lösung wie bei Siegfried Hornstein, nur noch einfacher.

    Einfach die SD Karte aus dem eingebauten Lesegerät nehmen und schon funktioniert es.

    Ein Jammer wenn man bei den Endkunden testet.

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