Black border on one side of image after opening




  • Official comment
    Margaret Bright

    Hi Nick,

    Could you please get in touch with our support team and send them a couple of your images for testing purposes?

    Please let them know your camera model as well.

    Here is where you can submit a support request:

    And here's how you can send us the files:

    1. Visit
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request.

    Hope to hear from you soon.

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  • Avatar

    @Nick, sounds like your camera is not supported. Convert your file to DNG or export a TIFF from the camera manufacturer’s own RAW processing tool.

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