Black border on one side of image after opening

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Nick Schreger

• July 15, 2020 11:46

After opening an image in Luminar it gets slightly shifted to the left (for horizontal images) or upwards (vertical images) leaving a black stripe on the right border or lower end depending on the initial image orientation. Why?

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• Official comment

  

  Margaret Bright

  • July 15, 2020 14:23

  Hi Nick,

  Could you please get in touch with our support team and send them a couple of your images for testing purposes?

  Please let them know your camera model as well.

  Here is where you can submit a support request: https://skylum.com/support

  And here's how you can send us the files:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request.

  Hope to hear from you soon.

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• 

  Eric

  • July 16, 2020 17:26

  @Nick, sounds like your camera is not supported. Convert your file to DNG or export a TIFF from the camera manufacturer’s own RAW processing tool.

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