Black border on one side of image after opening
AnsweredAfter opening an image in Luminar it gets slightly shifted to the left (for horizontal images) or upwards (vertical images) leaving a black stripe on the right border or lower end depending on the initial image orientation. Why?
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Official comment
Hi Nick,
Could you please get in touch with our support team and send them a couple of your images for testing purposes?
Please let them know your camera model as well.
Here is where you can submit a support request: https://skylum.com/support
And here's how you can send us the files:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your support request.
Hope to hear from you soon.
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