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    Austin Miller

    Hi Scott! Could you please provide us with the original photos and a screen-recording of the steps you perform before the issue happens?

    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording and the pictures:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request.

    Looking forward to hearing from you.

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