Luminar 4 wont launch after 4.3.0 update

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Steve Daggar

Installed update from within Luminar this morning. Install received error saying plugins could not be installed, install manually. Probably due to Lightroom & Photoshop being up. Quit Lightroom/Photoshop, tried starting Luminar standalone to see if I could do plugin install from there. But launch just hung. Left it 40 mins, but never started. Downloaded installer, did repair install. Still can not launch Luminar stand alone or as plugin. Just hangs on start screen. Tried renaming catalog files, startup still hangs. Left it trying for 1hr. Uninstalled Luminar 4, reinstalled & guess what, launch still hangs.....been around 15mins now. Task mgr shows Luminar has 600mb memory, minimal CPU. What now?

I have a ton of processing to do at the moment, so this is extremely frustrating

specs Processor AMD Ryzen 5 2600 Six-Core Processor, 3400 Mhz, 6 Core(s), 12 Logical Processor(s), 32gb ram. Win10 64, photoshop CC/Lightroom classic latest versions

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  • Official comment
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    Margaret Bright

    Allow me to share a direct download link for this test build that our team has created:

    https://downloads.skylum.com/luminar4/win/4.3.0/Luminar_4_430_6886.zip 

    You'll get a .zip folder with a pre-installed copy of Luminar. Extract the folder from the .zip. Make sure the files are extracted to a new folder.

    Check out this page if you need help extracting the file:

    https://support.microsoft.com/en-us/help/14200/windows-compress-uncompress-zip-files

    After you've successfully extracted the folder, open it, locate Luminar4.exe, right-click it and click Run As Administrator.

    I really hope it works for all of you!

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  • Avatar
    Steve Daggar

    I found install file for previous version. So uninstalling and will try install of prev version. 

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  • Avatar
    Steve Daggar
    • Edited

    that didnt work. still installed version 4.3.0 & it still hangs

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  • Avatar
    Steve Daggar
    • Edited

    downloaded full offline installer for 4.2.0 from link mentioned here https://community.skylum.com/hc/en-us/community/posts/360009185639-Luminar-4-download  This installed ok and is working again. Feeling a bit masochistic, when the prompt to update to 4.3.0 appeared, I thought lets give it 1 more try. So I shut ps & LR down and started Luminar stand alone and let it do the update. Installed ok & on 1st start, so far hanging 5 mins or so.....will give it 30 another 30mins before giving up & going back to 4.2.0 and staying there

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  • Avatar
    Steve Daggar
    • Edited

    ended up leaving it 1hr and it never launched, so uninstalled and back to 4.2.0

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  • Avatar
    Kirk Osborn

    Hi! 

    Thank you for bringing this to our attention.

    Please send us event logs via https://skylum.com/support so we could investigate this issue further:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your reply to this email.

    Looking forward to hearing from you.

    -1
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  • Avatar
    Stephen Ban

    I'm having the same issue with 4.3.

    Looks like Skylum screwed the pooch on this update.

    Don't ship before it's ready, guys.

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  • Avatar
    Ken Parnell

    Same as everyone else, update stalls tried three times and 16 hours later back to the previous version

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  • Avatar
    Steve Daggar

    still no good for me even after uninstall, clean registry, install via offline install

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  • Avatar
    Steve Daggar

    I humbly suggest marking a post as answered only if the answer provided has resolved the issue would be a better idea

    4
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  • Avatar
    John Smith

    Me too. Same problem. Is it really possible that they don't do even a simple test to see that their plugins work? It's a pretty fundamental aspect of the program. Very disappointing.

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    John Smith

    I uninstalled and re-installed the plug-in directly in Luminar and then went to LR and re-selected the respective program (Gigapixel, SharpenAI) in the external editor settings and now it works again.

    I still don't appreciate that I have to spend my limited time to do this!

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  • Avatar
    Austin Miller

    Hi John. Please note that when the new update is installed the plugins for Lightroom or Photoshop should be also updated. Could you please specify if you have got the pop-up window saying that the plugins will be updated while launching Luminar 4?

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  • Avatar
    Robin Muir

    Seriously pi$$ed off. Had a perfectly working version 4.2, 'updated' to version 4.3. Now, like many others, stuck on the splash screen. It is patently obvious, given the number of people in the same situation, that this program WAS NOT READY FOR release and HAS NOT been properly tested. Skylum, please take some responsibility and fix this problem, thanks.

    At the very least, please provide an offline version of 4.2 so that I can at least try to roll back and use the program I PAID A LOT OF MONEY FOR!!!

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  • Avatar
    Przemysław Wiktorczyk

    WTF???

    I updated Luminar 4.2 to 4.3 and I'm not able to start it.

    After reinstallation I'm not able start again. How did you test this app? 

    No I'm not able to use it, when I have to use it. Even offline version which should be 4.2 is 4.3.

     

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  • Avatar
    Member

    Same for me, after update to 4.3 Luminar does not start and stuck on the splash screen

    there are no Error named Application Error and .NET Runtime in the eventlog

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  • Avatar
    Przemysław Wiktorczyk

    This is a bullshit. I'm using Luminar since it was published. This app is not a cheap. I need to use know, because I need to publish article. 

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  • Avatar
    Philip Opdebeeck

    offline version is 4.3 instead of 4.2, ???

    4.3 does not launch in PS 2020, 4.2 worked fine

    please don't release an update that does not work

    so how do we get the 4.2 again? 

     

     

     

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  • Avatar
    Philip Opdebeeck

    I just uninstalled 4.3 and installed 4.2 again (I found the installer on a backup drive), but when launching it turns into 4.3 ??

    so nothing works now, no solo launch and no launch in PS 2020

    skylum, what's going on?

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  • Avatar
    Przemysław Wiktorczyk

    I suppose you have online installer which is around 3MB. So it has no matter, you will always download latest version

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  • Avatar
    Philip Opdebeeck

    Ah thanks, I didn't know

    It seems to work as bad as the first PS 2020 update, that was a disaster too

     

     

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  • Avatar
    Member

    Dear Dev Team,
    Version 4.2 worked great, version 4.3 hangs on tight at the splash screen... doesn't work...
    Its 11 pm at night and I need to have images edited by the morning, now your program doesn't work, this is a very costly mistake!

    Please in the future, have an offline version history, for this exact scenario, if there are bugs with the latest update that we can rollback a version quickly and get back to work. 

    1
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  • Avatar
    Daniel O'Brien

    I didn't have any problems at all other than the plugins not getting updated during the update.  But after closing Photoshop and Lightroom down, I could uninstall the plugins, then reinstall them and now everything is working just fine.

    Seems pretty speedy and peppy too.  Good job Skylum!

    -2
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  • Avatar
    Robin Muir

    Daniel, you may be one of the lucky ones. Unfortunately for a very large number of others, the program is completely broken and unusable. NOT a good job Skylum!

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  • Avatar
    Courtney Chen

    I am having the same problem as everyone here. The splash screen hangs and freezes. please give some advice to how to get back 4.2. when I uninstall 4.3 it automatically goes back to the new version 

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  • Avatar
    Steve Daggar

    this is the link to 4.2 offline installer https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.exe?_ga=2.152247295.795535099.1594933902-741955746.1594933902

     

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  • Avatar
    Member

    Hey Steve, just downloaded the offline installer (Link you provided), and its the offline installer for version 4.3.0.6175..  :(

     

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  • Avatar
    Steve Daggar

    thats odd. I downloaded from that & have 4.2 offline installer. so at moment I have both 4.2 & 4.3 offline installers downloaded

     

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    Member

    I don't know, post a google drive link.. haha

    Hopefully, the dev team will fix it quickly.

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    Keith New

    Same boat... stuck on splash screen... And Im in the middle of a project. What a mess!

    1
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