Update fails every time - Even the OFFLINE exe fails!
AnsweredBeing warned to update on every launch as of 20-7-2020. But updater always end in OOPS! Downloaded the offline exe, same thing. hits 28% then OOPS!
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Hello Zoran,
Let us kindly help you with this issue.
Please, ensure that you have all the components that are essential for the operation of our software:
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Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
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Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
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Ensure that you have C++ 2015, 2017 and 2019. Download the package here (click this text to open link).
We would suggest to use this installer as well: https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.msi
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Yeah absolutely no help. As I said I have it installed already, and now it is asking to update. But the updater fails. Yes, even the one I already said I downloaded, which I got form that link.
Are you saying that the NET framework and C++ is now NEW for just the latest install? Regardless of that, I have both, and have had both for a long, long time.
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Yes, these components might have been the issue, but it looks like not at this time.
Please, reach us via https://skylum.com/support and send us your Hosts file for review.
The file is located here:
C:\Windows\System32\drivers\etc\
Here is the video tutorial that may also be helpful: https://www.loom.com/share/8b91ade5057d4d3192c933fbd025f9f5
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