Update fails every time - Even the OFFLINE exe fails!

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Zoran Kanti-Paul

• July 20, 2020 09:58

Being warned to update on every launch as of 20-7-2020. But updater always end in OOPS! Downloaded the offline exe, same thing. hits 28% then OOPS!

 

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  Helga Egilsdottir

  • July 20, 2020 13:58

  Hello Zoran,

  Let us kindly help you with this issue.

  Please, ensure that you have all the components that are essential for the operation of our software:

  • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).

  • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.  

  • Ensure that you have C++ 2015, 2017 and 2019. Download the package here (click this text to open link). 

  We would suggest to use this installer as well: https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.msi

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  Zoran Kanti-Paul

  • July 20, 2020 20:22

  Yeah absolutely no help. As I said I have it installed already, and now it is asking to update. But the updater fails. Yes, even the one I already said I downloaded, which I got form that link.

  Are you saying that the NET framework and C++ is now NEW for just the latest install? Regardless of that, I have both, and have had both for a long, long time.

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  Helena Carter

  • July 21, 2020 07:59

  Zoran Kanti-Paul,

  Yes, these components might have been the issue, but it looks like not at this time.

  Please, reach us via https://skylum.com/support and send us your Hosts file for review.

  The file is located here:

  C:\Windows\System32\drivers\etc\

  Here is the video tutorial that may also be helpful: https://www.loom.com/share/8b91ade5057d4d3192c933fbd025f9f5  

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