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    Angela Andrieux

    Hi Stephen,

    Thanks for reaching us about this.
    We will do our best to help you get Luminar up and running.

    First, please try the following solution:

    If the issue remains, try increasing Page File size, here's how you can do that on Windows 10
    https://www.thewindowsclub.com/increase-page-file-size-virtual-memory-windows 
    Besides, please send us a screenshot of the Virtual Memory settings. It will look something like this: http://prntscr.com/tivt0c 

    If the steps above don't help, could you please let us know your hardware configuration? 

    N.B. The links are clickable and show the screenshots that can guide you, if necessary.

    Here is the video tutorial on how to retrieve your system infohttps://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

    Besides, please send us event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your email to support@skylum.com.

    Looking forward to hearing back from you.

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    Alexander Tuma

    Perhaps you should consider whether it is not due to poor programming. After many have the update problem. And how can you actually solve the problem?

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