Luminar 4 Mac crashed, then doesn't start anymore

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Gaby Femenia

Hello,

Luminar suddenly crashed as I was editing, so I tried to restart it and this message appeared (sorry for French text) :

The message says:

"At its previous opening, Luminar 4 unexpectedly left during the reopening of the windows. Would you like to try again to reopen its windows?

If you choose not to reopen the windows, you may have to open and position the windows yourself."

I chose "rouvrir" (reopen), and this window appeared during just a fraction of second and disappear immediately. Then, nothing. Luminar crashed again:

When I choose "ne pas rouvrir" (do not reopen), the exact same sequence is executed.

 

What I have to do ? reinstall Luminar 4 ? Other ? I'm totally stuck at this stage, I can't do anything else...

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    Helga Egilsdottir

    Hello Gaby Femenia,

    Thank you for your post. We are sorry for the issue you encountered and will do our best to help.

    Please try the following to reopen Luminar: 

    - Open Finder.
    - Click Go in the top menu > click Go to Folder.
    - Paste the following path: ~/Library/Caches/SentryCrash/
    - In the folder that opens, locate Luminar 4 folder and delete it. 

    If it does not help, please do the following:
    - Hold down Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
    - Select a backup that has been created prior to when you encountered the issue with the library and click Restore from Backup.

    Most likely you are experiencing the bug, which has been already fixed. Its fix is going to be added along with 4.3.0 Luminar version. Our team is planning to release it very soon.

    The solutions we sent above are workarounds to make Luminar 4 work.

    We would suggest to do the following to decrease the amount of crashes:

    Launch Luminar 4 > select Luminar 4 in upper left corner > choose Preferences > set Frequency to Once per session ( https://prnt.sc/t4rfz9 )

    Let us know how it works, please.

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    Gaby Femenia

    Thank you so much Helga Egilsdottir!

    I tried your first instructions, and that worked!

    thanks again!

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    Florian Guillin

    Hi 

    I've exactly the same problem but I've bought my Mac only two weeks ago and I don't really undestand the instructions 

    is it possible to have the instructions in pictures please ?

     

     

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    Kirk Osborn

    Hi. Please contact us via https://skylum.com/support and we will be glad to help you.

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    Lenore Denbin

    I am beyond frustrated by luminar...currently it will not open as an extension/plug in whatever in Photos.

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    Kate Williams

    Hi Lenore, 

    See my reply to you here: https://community.skylum.com/hc/en-us/community/posts/360009530780/comments/360002089080 

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