Problems with new 4.3.0 update not lauching
Answered
Yes this is really frustrating, the new luminar 4.3.0. [ 6160 ] update is not launching the intor box comes up but goes no further. Sent message to support but I think like so mant they are snowed under. Spent hours on this but just this morning found when I turned off Bitdefender Virus [ 2020 version ] it loads, so for now it appears to be working so I need to work out how to get Bitdefender to accept the update, anyone know how?
Hope this works and helps.
Rob
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I don't use Bitdefender, but most AV applications allow you to add files to an exception list. You might try and see if that will prevent the crashes. See link below.
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In case the issue persists, please get in touch with our support team at https://skylum.com/support.
Our team will help you resolve this.
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Yes, it appears to be definitely Bitdefender antivirus 2020. I tried putting Luminar 4 into the Bitdefender exceptions and although I did that Luminar still won't launch from the intro page until I turn off Bitdefender, then it launches. Bitdefender support have got back to me and mentioned to turn everything off which is what I have done.
In my case, it definitely is BitDefender that's taken a dislike to the latest Luminar 4 update, I'm curious to see if others have Bitdefender virus plus 2020 and whether they are encountering the same problem?
Can I roll back Luminar 4 to the previous version?
Or it appears I may have to switch off BitDefender to use Luminar 4?
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Hi all!
First, please try the following solution:
- Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
- Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
If the issue remains, try increasing Page File size, here's how you can do that on Windows 10 - https://www.thewindowsclub.com/increase-page-file-size-virtual-memory-windows
If the issue persists, please reach us via skylum.com/support so we can further investigate the issue.
Let us know how it goes!
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Hi Victor,
Please try my colleague's instructions above. If the problem persists, please reach out to us at www.skylum.com/support so we can look in to your particular case.
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@Victor, thanks worked for me: https://community.skylum.com/hc/en-us/community/posts/360009379179-Solution-for-me-How-to-start-Luminar-4-3-only-working-with-Compatibility-Mode
Erwin
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Hi Erwin Kargl,
We got your email and we will reply to you as soon as possible. We're sorry you're facing issues.
For us to look deeper into the issue, we would need to take a deeper look into it. Please reach out to us at www.skylum.com/support so we could check everything.
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I currently have the same issue with the 4.3.0 update. It hasn't worked since I installed it. I am running windows 10 on a brand new system that MORE than meets the specs required. (amd ryzen 9 3800x with 32 gigs of ddr4 3200 ram and and rtx 2060 super). I have tried the things in the above posts but the truth is we shouldn't have to. When you purchase software it should be tested before updates are released. Please fix this mess.
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Hi Delaney Fearon! I am sorry to hear about your experience. You are totally right that you should receive a flawless product that works on your device. We are investigating the issue. Meanwhile, we recommend you to roll back to 4.2.0.
I tried already Luminar 4 in the exclude list of Avast AND Avast completely shut down ... but nothing helped.
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