Aurora HDR turns off

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John Dixon

I have just started having a problem with Aurora HDR. When I try to merge photos it starts to merge then after a couple of minutes I get the Windows 'ping' and Aurora switches off. I have tried restarting the computer also my other photographic software. 'Lightroom' still works OK. I am on the latest update of Windows 10

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    Mariia Divavina

    Hi John,


    We would appreciate if you send us a screenshot with information about your PC.

    On Windows 10 right click on "Start Menu" and click on "System" in pop-up menu to open "System" window. Press the “Windows logo key + PrtScn” and the screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder. 

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    John Dixon

    Not sure how useful this is, as I say I load three pics get as far as merging then 'windows' bleep and the prog. shuts down

    John

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    Julia Kot

    Please try to fix the issue by installing Visual C++ and NET Framework updates.

    Download NET Framework 4.6.1: https://www.microsoft.com/en-US/download/details.aspx?id=49982

    Here's a link to Visual C++ 2015 https://www.microsoft.com/en-us/download/details.aspx?id=48145 

    It's better to have C++ 2013 installed as well: https://www.microsoft.com/en-us/download/details.aspx?id=40784 

    If Visual C++ says it is already installed, choose "Repair" option to make sure it is installed correctly. 

    All links should lead to official Microsoft resources. 

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    John Dixon

    Hello

    Thanks your advice seems to have worked.

    I downloaded NET Framework, but it was already installed, Visual C also installed, but I clicked 'repair' and now all is well.

     

     

    Thanks

     

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    Julia Kot

    Glad to know that :) 

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    Luis Mederos

    I am having the same problem after the latest Windows update.  It tries to merge and crashes.

    I tried the solutions above, but the installations fail telling there me there is a *newer* version of NET FW 4.6.1 and the Visual C++ 2015.   The repair for C++ 2013 did work.

    Please advise !!

    Thanks

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    Angela Andrieux

    Hi Luis,

    Then instructions above were for Aurora HDR 2018 - here are the updated instructions for Aurora HDR 2019:

    • Please ensure that your computer meets the system requirements posted here (click this text to open link).
    • Let us know your version of the app (start Aurora > click Help > About Aurora).
    • If there are any updates for your Windows, install them.
    • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
    • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it. 
    • Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.

    In case the steps above didn't help:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to an email to support@skylum.com

    Let us know how it goes.

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    Kamil Orłowski

    I have the same problem!! How to fix this? The instruction provided above(Aurora 2019) doesn't work for me....

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    Angela Andrieux

    Hi Kamil,

    I'm sorry the above instructions didn't resolve your issue. Please contact us at www.skylum.com/support so we can further investigate your case. Thanks in advance!

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