Aurora HDR turns off
I have just started having a problem with Aurora HDR. When I try to merge photos it starts to merge then after a couple of minutes I get the Windows 'ping' and Aurora switches off. I have tried restarting the computer also my other photographic software. 'Lightroom' still works OK. I am on the latest update of Windows 10
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Hi John,
We would appreciate if you send us a screenshot with information about your PC.On Windows 10 right click on "Start Menu" and click on "System" in pop-up menu to open "System" window. Press the “Windows logo key + PrtScn” and the screenshot will appear as a file in a folder entitled “Screenshots”, inside your default “Pictures” folder.
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Please try to fix the issue by installing Visual C++ and NET Framework updates.
Download NET Framework 4.6.1: https://www.microsoft.com/en-US/download/details.aspx?id=49982
Here's a link to Visual C++ 2015 https://www.microsoft.com/en-us/download/details.aspx?id=48145
It's better to have C++ 2013 installed as well: https://www.microsoft.com/en-us/download/details.aspx?id=40784
If Visual C++ says it is already installed, choose "Repair" option to make sure it is installed correctly.
All links should lead to official Microsoft resources.
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I am having the same problem after the latest Windows update. It tries to merge and crashes.
I tried the solutions above, but the installations fail telling there me there is a *newer* version of NET FW 4.6.1 and the Visual C++ 2015. The repair for C++ 2013 did work.
Please advise !!
Thanks
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Hi Luis,
Then instructions above were for Aurora HDR 2018 - here are the updated instructions for Aurora HDR 2019:
- Please ensure that your computer meets the system requirements posted here (click this text to open link).
- Let us know your version of the app (start Aurora > click Help > About Aurora).
- If there are any updates for your Windows, install them.
- Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).
- Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
- Ensure that you have Visual C++ 2015. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
In case the steps above didn't help:
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file and save it somewhere where you can easily find it
and attach this text file to an email to support@skylum.com
Let us know how it goes.
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Hi Kamil,
I'm sorry the above instructions didn't resolve your issue. Please contact us at www.skylum.com/support so we can further investigate your case. Thanks in advance!
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