Not able to activate Aurora HDR

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4 comments

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    Angela Andrieux

    Hi Leonid,

    Please reach out to us at www.skylum.com/support so our techs can investigate the issue.

    I also recommend double checking to make sure your computer meets the system requirements listed here: https://skylum.com/aurorahdr/tutorials/2019/system-requirements-for-mac-os-and-windows

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  • Avatar
    Leonid Belskiy

    Thank you Angela,

    I have sent a request to support. 

    I believe my computer meets the requirements, but I still can't activate Aurora HDR.

    MacBook Retina 12-inch 2017, Dual Core Intel Core 3, 8Gb memory,macOS®️ Catalina 10.15

    In any case the error message is not correct - trouble connecting ?????

    BR Leonid

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  • Avatar
    Elena Blum

    Hi Leonid,

    Are you, by any chance, located in the country, where our servers are blocked (E.g. Russia, etc)? If that's the case, please try using a VPN to activate the app or run the trial.

    We recommend using TunnelBear VPN which you can download here (be aware that you need to sign up first):

    https://www.tunnelbear.com/  

     

    If that doesn't help, please let us know.

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    Leonid Belskiy

    Thank you Elena,

     
    Yes, I am based in Russia.
    I just tried my own VPN (Windscribe) and I was able to activate my license.
    Finally, the mystery was resolved !!!
    PS
    I didn't try VPN before, because my Skylum.account was working fine without any VPN.
     
    BR Leonid

     

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