Luminar 4 won't start after re-install on a Mac

Completed

May 21, 2020 19:48

While using Luminar 4 on a project, the software crashed, and then would not re-start. I tried re-installing from a fresh download, but the app still would not start. I'm guessing that I need to remove additional files somewhere from the previous install, but I would like to not delete the install of Luminar 2018 and Luminar 3, since I'm now currently using the legacy apps to do my job.

What do I do to get Lum 4 running again?

Running Catalina 10.15.4 on a MBP 15-inch, 2017.

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6 comments

Steve Perry

May 21, 2020 20:22
If it's helpful, here's the crash report that my Mac generated when Luminar 4 crashed.

https://drive.google.com/drive/folders/1iLGNfwFU35lnclKBQ3Q9w53ksgZPCpC9?usp=sharing
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Steve Perry

May 21, 2020 20:34
Nevermind. Issue resolved.

I started Lum 4 while holding down the option key, and selected a previous backup version to restore from. It's working fine now.
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Patrick van Haren

June 09, 2020 11:19
I am a total nitwitt in these things but I cannot re-install. i have used all kinds of keys and left or right mouse click .... it seems it does not want to start again, i am just having these crash reports!
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Patrick van Haren

June 09, 2020 11:32
and like Steve also did, i tried it using the proper button and it works. I apologize for being stupid and not reading the effing manuaal !
by the way that is also why i like Luminar, just playing without reading too much and results are great.
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Margaret Bright

June 09, 2020 13:45
Hi Patrick,

I am just glad to hear that you are up and running again :)
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Patrick van Haren

June 09, 2020 13:47
Hi Margaret, me too but thanks for the concern
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