1 comment

  • Official comment
    Angela Andrieux

    Hi Jeff,

    The most likely reason is that the face takes up too small of a percentage of the photograph for the AI to recognize, or the face is partially obstructed, but I can't be sure without seeing the photo.

    You can send the photograph to us at and we'll be happy to take a look. If the file is too large to email you can use and then include the shared download link in your email to us.

    Looking forward to hearing from you!

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