Image going black in Photoshop

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    Victoria Grace

    Hi Jim,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the email to support@skylum.com

    Also, please, include the URL to this post so that we could refer to it. Thanks in advance!

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    Jim Barrett-Smith

    Hi Victoria, thank you for the quick response.  I have sorted the problem and it was to do with the color profile

    If the colour profile is Adobe RGB then i get a black image, if i change to SRGB then it works fine

    I am not sure why this makes a difference but it does

     

    Thanks, Jim

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    Victoria Grace

    Glad to hear you've sorted it out!

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