Luminar 4 Error message cannot connect to the internet

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Дмитрий Балакирев

• May 01, 2020 16:37
• Edited

After installation, I'm trying to activate. Message: Connection Error. Please try later.

Several times I tried to remove and reinstall it.

MacOS Catalina v. 10.15.4
MacBook Pro 16-inch

1

• Official comment

  

  Angela Andrieux

  • May 02, 2020 00:33

  Hi,

  Your anti-virus software and firewall may be the issue. Please try the following:

  • Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
  • Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
  • If your router has a firewall, temporarily disable it as well.

  If the solution above doesn't work, please email us at support@skylum.com with your Hosts file for review. The file is located here:

  C:\Windows\System32\drivers\etc\

  Looking forward to hearing from you

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  Дмитрий Балакирев

  • May 02, 2020 02:36

  I have Apple Mac OS.
  Accordingly, there is no firewall and anti-virus.

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• 

  Helga Rowles

  • May 02, 2020 07:00

  Hi Дмитрий,
  Are you, by any chance, located in Russia? If that's the case, please try using a VPN to activate the app or run the trial. Unfortunately, our servers are blocked in your country.

   

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