Luminar 4 Error message cannot connect to the internet

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  • Official comment
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    Angela Andrieux

    Hi,

    Your anti-virus software and firewall may be the issue. Please try the following:

    If the solution above doesn't work, please email us at support@skylum.com with your Hosts file for review. The file is located here:

    C:\Windows\System32\drivers\etc\

    Looking forward to hearing from you

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  • I have Apple Mac OS.
    Accordingly, there is no firewall and anti-virus.

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  • Avatar
    Helga Rowles

    Hi Дмитрий,
    Are you, by any chance, located in Russia? If that's the case, please try using a VPN to activate the app or run the trial. Unfortunately, our servers are blocked in your country.

     

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