Luminar 4 Error message cannot connect to the internet
AnsweredAfter installation, I'm trying to activate. Message: Connection Error. Please try later.
Several times I tried to remove and reinstall it.
MacOS Catalina v. 10.15.4
MacBook Pro 16-inch
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Official comment
Hi,
Your anti-virus software and firewall may be the issue. Please try the following:
- Turn off Windows Defender Firewall: https://support.microsoft.com/en-us/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off
- Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
- If your router has a firewall, temporarily disable it as well.
If the solution above doesn't work, please email us at support@skylum.com with your Hosts file for review. The file is located here:
C:\Windows\System32\drivers\etc\
Looking forward to hearing from you
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